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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 359
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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I forgot my password and cant get into my computer i do not

Customer Question

i forgot my password ***** cant get into my computer i do not have a recovery disk
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: acer v5
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: windows 10
JA: Anything else you want the computer expert to know before I connect you?
Customer: windows 8
Submitted: 10 months ago.
Category: Laptop
Expert:  John replied 10 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

To clarify is it windows 8 or windows 10 that is currently running on the Acer PC?

Are you using a Microsoft account or local user account to login to windows?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Customer: replied 10 months ago.
i cannot get into my acer computer, can you help me?
Expert:  John replied 10 months ago.

Yes i can but i need to know the following

To clarify is it windows 8 or windows 10 that is currently running on the Acer PC?

Are you using a Microsoft account or local user account to login to windows?

Thank you

Customer: replied 10 months ago.
i cannot get into the conputer to give you access
Expert:  John replied 10 months ago.

No need to do remote assistance,the pop up you are getting is from the site which is auto generated not from me.You can ignore that pop up message.

Is it windows 8 or windows 10 that is currently running on the Acer PC?

Are you using a Microsoft account or local user account to login to windows?

Customer: replied 10 months ago.
window 8
Customer: replied 10 months ago.
acer aspire V5
Customer: replied 10 months ago.
hello John
Expert:  John replied 10 months ago.

OK are you using a Microsoft account or local user account to login to windows?

Customer: replied 10 months ago.
the login screen is asking for my pw
i do not know it
Customer: replied 10 months ago.
it is also asking to a pw recovery disk
Expert:  John replied 10 months ago.

OK it seems like a local account.

Did this laptop came with windows 8 ?

Customer: replied 10 months ago.
Expert:  John replied 10 months ago.

In that case we can try to do windows 8 reset but this will erase the files on the C drive and then re-installs windows 8 just like a new PC.

Is that OK with you?

Customer: replied 10 months ago.
let me think
Expert:  John replied 10 months ago.

Sure i will wait

Expert:  John replied 10 months ago.

Did you thought about ?

Expert:  John replied 10 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  michelleclive replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know when you could be online so that we can get started to fix this.