Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.
To clarify is it windows 8 or windows 10 that is currently running on the Acer PC?
Are you using a Microsoft account or local user account to login to windows?
Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.
Yes i can but i need to know the following
No need to do remote assistance,the pop up you are getting is from the site which is auto generated not from me.You can ignore that pop up message.
Is it windows 8 or windows 10 that is currently running on the Acer PC?
OK are you using a Microsoft account or local user account to login to windows?
OK it seems like a local account.
Did this laptop came with windows 8 ?
In that case we can try to do windows 8 reset but this will erase the files on the C drive and then re-installs windows 8 just like a new PC.
Is that OK with you?
Sure i will wait
Did you thought about ?
Checking to see whether you still need help.
Reply using the box below
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.Let me know when you could be online so that we can get started to fix this.