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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 359
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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Lost a lot of functions like mouse and dvd drive so I hit

Customer Question

lost a lot of functions like mouse and dvd drive so I hit restore to original and lost a lot of programs that came with this laptop wonder if I could download them again?
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: windows 10 on aspire e5-511p
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: updated the drivers and got mouse back
JA: Anything else you want the computer expert to know before I connect you?
Customer: no just like to get my windows 10 games back and my aspire checker
Submitted: 11 months ago.
Category: Laptop
Expert:  Sandy replied 11 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 11 months ago.

May I connect with you remotely (over secure network session) to check/fix the issue directly?

Secure Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website

Expert:  Sandy replied 11 months ago.

Please let me know you're ready to work with me.

Expert:  Sandy replied 11 months ago.

I'm ready to he help you with this. Please let me know when you're ready.

Also, if you want to do live discussion via phone, please let me know.