How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
Type Your Laptop Question Here...
Md. Sadique is online now
A new question is answered every 9 seconds

Microsoft send me a message told me my window 7 ultimate not

Customer Question

Hi microsoft send me a message told me my window 7 ultimate not genion(real) then how to redownload my window with my product key
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: my computer labtob is TOSHIBAsatlitec850d
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: every thing i tried and actuly when power goes i lost most of my program and this window 7 i download i had no back up
JA: Anything else you want the computer expert to know before I connect you?
Customer: no just want to have my window 7 with my back up(how to do it)and use my key in back of my labtob
Submitted: 8 months ago.
Category: Laptop
Expert:  Kamil Anwar replied 8 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Related Laptop Questions