Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you still able to use your Windows computer now despite the problem?Please let me know by replying to me here so that I can help you further.
So are you saying that your computer still boots fine, but when you click on the Start button, or the Microsoft windows logo, the screen freezes and you cannot do anything further?
Thank you for writing back with that information. Are you using Windows 8 or 10?
When you are using either Windows 8 or 10, please click on the Search box (Cortana) near the Windows icon and try to type the name of the program that you want to open. Wait for few seconds then see if such program appears. When it does, click on it, see if it loads normally.
Ok, so you might be using Windows 8. Now, to do the search, minimize all open windows to see the desktop screen. When you are viewing the desktop screen without any program window open, just type your search and it will bring you the search box on the right side. Give it a try