How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dustin Your Own Question
Dustin, Senior Technician
Category: Laptop
Satisfied Customers: 13305
Experience:  15 Years saving Laptops from the recyling bin! Also worked in The US Army as A Network Switching Systems Operator/Controller
Type Your Laptop Question Here...
Dustin is online now
A new question is answered every 9 seconds

It won't charge, lenovo tablet, no, it keeps telling me to

Customer Question

it won't charge
JA: What kind of computer do you have?
Customer: lenovo tablet
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: it keeps telling me to connect the charger
Submitted: 9 months ago.
Category: Laptop
Expert:  Dustin replied 9 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 9 months ago.

Whats the full name brand and model of your Lenovo tablet.

And is it an android tablet, or a windows 8 or windows 10 tablet?

Customer: replied 9 months ago.
Levnovo Tab 2It is an android tablet
Expert:  Dustin replied 9 months ago.

Thank you.

When was the last time you remember it would charge?

And are you using a wall charger, or a usb to computer charger?

Customer: replied 9 months ago.
about three days ago. I have tried both a wall charger and a usb charger.
Customer: replied 9 months ago.
when i plug it in it still says to connect charger
Expert:  Dustin replied 9 months ago.

Ok.. One of two things could be happening.. Possibly three.

One, the charging port on the tab itself could be dirty, and need to be cleaned. So i suggest taking a tooth pick and a cotton swab.

Use the tooth pick to clean out around the outside of the charging port, and very gently on the inside of the charging port.

There are small copper pins inside the charging port, you dont want to bend or break them. The, t ake the cotton swab with a si ngle drop of rubbing alcohol or index and try to clean the charging port and the tiny pins inside it with the qtip.

If that doesnt allow it to charge. Unplug the tab Hold down the power button till the tab turns off.

Then, with the tablet off. Plug the charging cord in.. Does the charging light come on?

If not, you either need to replace the charging cord, or the internal battery.

You can get a new charging cord here at a discount

And you can get a new battery here

And that comes with instructions, the battery, and all the tools you need to replace the battery.

if you have further questions, let me know!

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Expert:  Dustin replied 8 months ago.

Hello, did you still need help with this issue? If so, please send a response so we can continue.

Otherwise, please remember to click and submit a star rating if my assistance helped you to solve the problem.

Thank you,

Dustin S