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I can no longer print or 'print screen' from my laptop. This

Customer Question
I can no longer print...
I can no longer print or 'print screen' from my laptop.This is a laptop issue, not a printer issue as my husband can print fine from his laptop and I can print from my phone.All units connect to the printer via wifi. I do not have a hardline to connect.
Submitted: 1 year ago.Category: Laptop
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Answered in 6 minutes by:
11/15/2016
Laptop technician: bbao, Senior Laptop User replied 1 year ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 898
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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What's the OS version and laptop model please?

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Customer reply replied 1 year ago
Model is Samsung 700Z
OS is Vista
Laptop technician: bbao, Senior Laptop User replied 1 year ago

Thanks for the info. Did you try simply restarting the computer and pressing "print screen" key again?

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Customer reply replied 1 year ago
Many times. This has been going on for a couple months.
Customer reply replied 1 year ago
I've been working around it by using my phone, but that's getting old!!
Laptop technician: bbao, Senior Laptop User replied 1 year ago

Please confirm if this is the same keyboard you are using.

Please also confirm if "print screen" worked your way before? Be aware that once pressed the Print Screen key, you need to open an image editor to paste what you captured. Please advise you have done this.

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Customer reply replied 1 year ago
That is my keyboard. A couple of the icons are a tiny bit different style but same meaning.Yes. I used to always be able to do print screen by holding the blue function key down and clicking on 'print screen'/insert key.
Laptop technician: bbao, Senior Laptop User replied 1 year ago

Let's first do a test to confirm if the Print Screen key is still working on your Vista.

Please start a soft-keyboard utility from "START" > "Programs" > "Accessories" > "Accessibility" > "On-Screen Keyboard", then press Fn + Print Screen to see if the PSC key respond on software keyboard on your screen?

FYI - http://www.softwareok.com/?seite=faq-System-General&faq=8

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Customer reply replied 1 year ago
OS no longer has the 'start' menu...remember? ;-)
Laptop technician: bbao, Senior Laptop User replied 1 year ago

> OS is Vista

I was told you are using Window Vista. Incorrect?

Only, Let's say Windows button instead you prefer this way. :)

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Customer reply replied 1 year ago
Hmmm. Maybe it's 8. Whatever the last one was before 10 that just came out last year...That's the one that's on here. Very sorry if I got it wrong :/
Laptop technician: bbao, Senior Laptop User replied 1 year ago

If you don't know which version you are using, please go to Control Panel > System and let me know what's version showing there?

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Customer reply replied 1 year ago
Had to reboot. Hang on.
Customer reply replied 1 year ago
I have to figure out how to find my way to the control panel. I've managed to do it before but it's not easy.
Customer reply replied 1 year ago
Windows 8
Customer reply replied 1 year ago
8.1 to be exact
Customer reply replied 1 year ago
I'm sorry. I have to go to bed. Whatever you're next message I'll have to pick it up in the morning. I'm exhausted.
Laptop technician: bbao, Senior Laptop User replied 1 year ago

I hope you had a good night. :)

Please click here to start a keyboard test, press Fn + Print Screen and let me know if you can see the corresponding key on screen respond to what you do on your physical keyboard?

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Laptop technician: bbao, Senior Laptop User replied 1 year ago

Hello any update here please?

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Laptop technician: bbao, Senior Laptop User replied 1 year ago

Do you still need our help?

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bbao
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 898
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Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

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