How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

Chrome book 500c has black screen with blue lines

Customer Question

chrome book 500c has black screen with blue lines
Submitted: 8 months ago.
Category: Laptop
Expert:  Martin replied 8 months ago.

Hello and welcome.

Try pressing the power button for 30 seconds then let go and turn it back on.

If that doesn't bring it back we will need to remove the battery

Customer: replied 8 months ago.
Hold for 30 seconds didn't work how do we remove the battery
Expert:  Martin replied 8 months ago.

I found a video for you, take a look here:

Customer: replied 8 months ago.
Neither one worked I took the battery out and replaced but still the same thing
Expert:  Martin replied 8 months ago.

Where do you see the blue line?

Related Laptop Questions