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Please advise the operating system running on the Lenovo computer. I guess it is Windows 10?
You don't need to request remote assistance for your issue. It needs extra change. Your issue should be fixed here at Q&A page.
Sorry for typo. Correction:
You do not need to request remote assistance for your issue. It needs extra charge.
Your issue can be fixed here at Q&A page without extra charge.
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
The previous expert has opted out. Do you still need help with this issue, if so please respond.
Other wise, please send us a message saying you no longer need help so that we can close this support ticket.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.