How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Hardware technician
Category: Laptop
Satisfied Customers: 12581
Experience:  down to component level
13948492
Type Your Laptop Question Here...
Louie is online now
A new question is answered every 9 seconds

My Acer Aspire E15210851 will not connect to WiFi anymore

Customer Question

my Acer Aspire E15210851 will not connect to WiFi anymore
Submitted: 10 months ago.
Category: Laptop
Expert:  Louie replied 10 months ago.

Hi Benita and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, this would appear to be a hardware issue if all settings, configurations have been checked / tried.

Would you be comfortable with a DIY (do-it-yourself) repair approach?

Customer: replied 10 months ago.
I would
Expert:  Louie replied 10 months ago.

Great on the DIY Benita!

Some background information please:

  • is this a sudden issue;
  • or was intermittent and/or slowly developing over time;
  • what is the Operating System of the Aspire?
Customer: replied 10 months ago.
started after a windows 10 update about a month or so ago
Expert:  Louie replied 10 months ago.

This information is significant.

Are you able to connect the Aspire to your LAN ?

Customer: replied 10 months ago.
umm you mean connect directly with a cable? Let me see if I have one
Expert:  Louie replied 10 months ago.

Yes please; connect directly with a LAN cable.

Customer: replied 10 months ago.
Just recently moved so will have to find brb
Customer: replied 10 months ago.
I cannot find a cable, sorry
Customer: replied 10 months ago.
I an not find a cable
Expert:  Louie replied 10 months ago.

I understand and still, please try even borrow when able.

This is both an attempt of a fix and as a test before/confirm the DIY.

With a direct connection using a LAN cable, go the the Acer website and update the drivers for the WiFi card.

Please click HERE.