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Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I am connected to two monitors and one of them continues to

Customer Question

I am connected to two monitors and one of them continues to go black My lap top is connected to a docking station
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: My laptop is a lenovo carbon and I have windows 7
JA: Have you installed any updates recently?
Customer: no sir ms
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't think so
Submitted: 8 months ago.
Category: Laptop
Expert:  Kris R replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 8 months ago.

What type of monitors are they and how are they connected?

Customer: replied 8 months ago.
One is connected with a VGA cable and one connected to a USB port with an adapter to the monitorBoth Monitors are Samsung
Customer: replied 8 months ago.
Are you available now ?
Expert:  Kris R replied 8 months ago.

Yes sir.

Customer: replied 8 months ago.
I am sorry Kevin, we don't seem to be able to connect with each other
Expert:  Kris R replied 8 months ago.

Please accept the Secure Remote Assistance and we will be able to connect

Customer: replied 8 months ago.
Kevin, My concern is that you connect to my computer and not solve the problem and I will have paid $85 dollars and still not received an answer
Expert:  Kris R replied 8 months ago.

If it is not resovled you get your money back, it's 100% satisfaction garunteed! :)

Customer: replied 8 months ago.
OK then would it be possible for you and I to schedule a time tomorrow afternoon, as I need to go now for dinner and I don't want to miss this chance with you, or if you want I can be back here in a couple of hoursI would probably prefer tomorrow. I am in meetings in the morning, but will be available in the afternoon.
Expert:  Kris R replied 8 months ago.

Yes sounds good - let me know tomorrow when you are free.

Customer: replied 8 months ago.
What are your hours and your time zone ?
Expert:  Kris R replied 8 months ago.

Central Time, message me on here and I will get back with availability.

Customer: replied 8 months ago.
Great thank you
Expert:  Kris R replied 8 months ago.

Are you ready, I am available at the moment If this this is suitable.