How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 359
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
Type Your Laptop Question Here...
Md. Sadique is online now
A new question is answered every 9 seconds

My Acer SW5-012 suddenly stopped working; I could not

Customer Question

My Acer SW5-012 suddenly stopped working; I could not restart, and now the battery will not charge.
JA: What's the make/model of your device? How old is it?
Customer: Aspire
JA: How long has this been going on? What troubleshooting have you tried?
Customer: switch 10 and I got it in July 2015
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Laptop
Expert:  Randy Computer Tech replied 11 months ago.
Hi ,My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.Try these steps please.

Remove all the connected cables, and devices>keyboard, mouse , power cable, etc...
Then while all the cables are disconnected, press and hold the power button for 60 seconds.
Then reconnect the power cable only, then press the power button to power on normally.
Then check and see if it powers up normally , etc...

Expert:  Randy Computer Tech replied 11 months ago.

Let me know how it goes please...

Customer: replied 11 months ago.
Does not power up
Customer: replied 11 months ago.
Power light does not even light up. Do I need to replace the battery?
Customer: replied 11 months ago.
No I do not want to go to remote assistant and your answer did not work
Customer: replied 11 months ago.
I have been waiting for more than 10 minutes for a follow-up response. I need to disconnect now and return later.
Expert:  Randy Computer Tech replied 11 months ago.

The battery should not effect it powering on if the power adapter is working properly.