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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I removed some malware virus and made changes to boot

Customer Question

I removed some malware virus and made changes to boot options. turned off laptop and when it restarted there is a blank screen
JA: What's the make/model of your device? How old is it?
Customer: inspiron 1545 a couple years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it just started and I have taken out battery and unplugged it and turned it back on with same blank screen coming up
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Laptop
Expert:  Tim replied 8 months ago.

Hey there, I'm Tim and will be assisting you. Did you note what malware/virus it was? Sounds like it may have had a payload and did damage before removed.