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bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 540
Experience:  CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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I have a Toshiba a665 lap to How do I get the password out?

Customer Question

I have a Toshiba a665 lap to How do I get the password *****? The password ***** ***** the bio.
Submitted: 11 months ago.
Category: Laptop
Expert:  Jess M. replied 11 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me what is the password ***** for? Is it asking for the BIOS password? Is it for Administrator password? Or is it for hard drive password?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 11 months ago.
it has a blue box it has enter password ***** a black strip for the pass word.
Expert:  Jess M. replied 11 months ago.

Now, please enter a random password ***** times in a row. After the third attempt, did you get an error code? Tell me the error code.

Customer: replied 11 months ago.
No code it says system shutting down. When I start by turnning it on it shows f2 enter suttup
Expert:  Jess M. replied 11 months ago.

Thanks. Unfortunately, I cannot help you further with this issue since your system is not giving an error code. Let me opt out now so that my fellow experts can assist you further.

Customer: replied 11 months ago.
Customer: replied 11 months ago.
Do you have a phone # that I can call and talk you ?
Expert:  arsufi2002 replied 11 months ago.

Hello Neal,

Are you still there

I am Fiyaz, one of the expert in computer category. I would like to assist you with your issue and would be your next active expert..

Customer: replied 11 months ago.
I am here. My name is NEAL
Customer: replied 11 months ago.
I have a TOSHIBA Ser. # 7a318159k With 7 I need to get the password ***** .
Expert:  arsufi2002 replied 11 months ago.

Neal, since this is a BIOS password ***** is no way rather reset using this way

Customer: replied 11 months ago.
I will try if you can help.
Expert:  arsufi2002 replied 11 months ago.

This require level 1 expertise. Hope you can do it

1: Remove Battery, Uncover laptop rear cover

2: Remove All RAMs

3: Remove the sticker pasted on board under second RAM slot

4: Shot two jumper point named JCMOS using wire or pin

Hold jumber for 30sec

5:Set everything back and see it works

For more info see this video

Note: Please try not to touch any other parts on mother board using barehand

Let me know the status


Customer: replied 11 months ago.
This did not work .
Expert:  arsufi2002 replied 11 months ago.

Neal.. I am sorry, That's all i have to share for this case.

Hope you done it properly..

I will opt out question to other experts to see if they have extra suggestion


(If no one helps you can contact JA customer support and cancel the question)

Expert:  bbao replied 11 months ago.

Basically, by removing COMS battery for a long while, the password ***** be gone.

Expert:  bbao replied 11 months ago.

I am not referring to the battery for power supply, which already mentioned above by other experts.

CMOS battery is for remembering system settings including the BIOS password. Obviously, CMOS battery is not easy to be accessed in most situations, you have to remove the laptop case to see the motherboard of laptop. The CMOS battery is normally located somewhere on the motherboard and can be seen once the laptop case is removed.

Please see details and steps to remove CMOS battery from below link.