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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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A satellite c55-b5200 laptop will not get past logon .I

Customer Question

a satellite c55-b5200 laptop will not get past logon .I CANNOT GET TO INTERNEt. cAN i boot from dvd?
JA: Have you tried having password ***** directions emailed to you?
Customer: YES AND IT DID M
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: o yes. tHIS STARTED WHEN i GOT "FREE" UPDATE TO WIN 10. My password ***** and the rest is history.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No.
Submitted: 10 months ago.
Category: Laptop
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you tell me please the exact message you get when it fails to sign you into windows?

Please let me know.