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What is the operating system please? Are you running the latest version of Acer device driers and applications?
Okay, better provide a screenshot of photo of the giving message. Thanks.
I can offer a remote assistance session, but (1) per the site's policy, it will be an extra charge $39, not sure if it is worth it, (2) How can I see the messages on the S7 from your known-good laptop, via RDP?
Any update please?
Does the issue persist? Do you still need our help?
Hello? Any update please?