How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
Type Your Laptop Question Here...
Md. Sadique is online now
A new question is answered every 9 seconds

I have an error on my aspire S7 states the boot

Customer Question

i have an error on my aspire S7 states the boot configuration data for your pc is missing or contains errors. when i press escape from teh message it takes me to insydeh20 setup utility
JA: Just to clarify, what's the exact model of your Aspire? And what operating system are you running?
Customer: ultrabook s7
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: new anti virus
JA: Anything else you want the computer expert to know before I connect you?
Customer: not that i can think of
Submitted: 9 months ago.
Category: Laptop
Customer: replied 9 months ago.
how do i resolve this error?
Expert:  bbao replied 9 months ago.

What is the operating system please? Are you running the latest version of Acer device driers and applications?

Customer: replied 9 months ago.
windows 10
Customer: replied 9 months ago.
regards ***** ***** think so. however, only screen i can get to at the moment is the InsideH20 setup utility. Not sure how i should proceed?
Expert:  bbao replied 9 months ago.

Okay, better provide a screenshot of photo of the giving message. Thanks.

Customer: replied 9 months ago.
the laptop that i m using noew does not have a problem, how could you remotely connect to my laptop?
Expert:  bbao replied 9 months ago.

I can offer a remote assistance session, but (1) per the site's policy, it will be an extra charge $39, not sure if it is worth it, (2) How can I see the messages on the S7 from your known-good laptop, via RDP?

Expert:  bbao replied 9 months ago.

Any update please?

Expert:  bbao replied 9 months ago.

Does the issue persist? Do you still need our help?

Expert:  bbao replied 9 months ago.

Hello? Any update please?

Related Laptop Questions