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Cory, Laptop Tech
Category: Laptop
Satisfied Customers: 3428
Experience:  Laptop Technician 5+ Years of laptop experience
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It suddenly stopped charging. when I plug it in, the signal

Customer Question

It suddenly stopped charging. when I plug it in, the signal goes for about 30 seconds and then stops
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: It's only about 6 months old
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: There was an automatic Microsoft update earlier this week.
JA: Anything else you want the computer expert to know before I connect you?
Customer: laptop is only about 6 months old
Submitted: 8 months ago.
Category: Laptop
Expert:  bbao replied 8 months ago.

Could you please be specific what kind of device you are referring to? A phone, tablet or laptop?

Expert:  Cory replied 8 months ago.

Welcome, I am Cory. Thank you for asking your question today.

I am sorry the laptop is not working correctly.

Please follow these steps to fix this issue.

1. Unplug the laptop from the wall.

2. Remove the battery

3. Press in and hold the power button for a full 10 seconds.

4. Plug in the laptop

5. Attach the battery.

Let me know if it is working again after you to this.