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Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 38524
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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Forget pass wprd - med to reset. How to do this. E-15 lap

Customer Question

Forget pass wprd - med to reset. How to do this.
JA: What's the make/model of your device? How old is it?
Customer: E-15 lap top. 4 monhs old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Initially set up computer with password. Haven,t used it for a few months and recently attempted to use it, but wouldn't accept what I thought was the correct password.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No.
Submitted: 11 months ago.
Category: Laptop
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you tell me please the version of windows you are using?

thank you

Customer: replied 11 months ago.
Windows 10
Expert:  Richard replied 11 months ago.


Above the password ***** you will see a user name, can you tell me what this is please?

Customer: replied 11 months ago.
Expert:  Richard replied 11 months ago.

ok, do you see an email address as well?

Customer: replied 11 months ago.
Hi again Richard -
Thank you for your assistance. I'm pleased to report I've been able to resolve the problem by rearranging what I thought was the proper pass word. Obviously, I need to be more careful in preserving my pass words.
Expert:  Richard replied 11 months ago.

Perfect Warren!

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you