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I just installed quicken deluxe, seems to be some old files

Customer Question
I just installed quicken deluxe...
I just installed quicken deluxe, seems to be some old files in the way. Its all installed, but I can"t do any thing with it.
JA: How much experience do you have with this particular machine?
Customer: Not that much.
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: nothing recent
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 year ago.Category: Laptop
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Answered in 6 minutes by:
11/2/2016
Laptop technician: Byron, PC Support Tech replied 1 year ago
Byron
Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 2,977
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me which version of Quicken you are installing and the version of

Windows you are using

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Customer reply replied 1 year ago
quicken 2016 deluxe
Laptop technician: Byron, PC Support Tech replied 1 year ago

Thank you. When you launch the program what is the error message you receive?

Or how does the program otherwise respond?

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Laptop technician: Byron, PC Support Tech replied 1 year ago

Is there an older version of Quicken already installed on the computer?

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Customer reply replied 1 year ago
Seems to be a bunch of old quicken files I did'know I had.
Laptop technician: Byron, PC Support Tech replied 1 year ago

Can we do a screen sharing session and I'll see if I can get this working?

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Laptop technician: Byron, PC Support Tech replied 1 year ago

All I know at this point is that it's not working. If I can see what's happening

I can probably correct it. If I can't, it won't cost you anything.

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Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
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Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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