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I just installed quicken deluxe, seems to be some old files…

Customer Question
I just installed quicken...

I just installed quicken deluxe, seems to be some old files in the way. Its all installed, but I can"t do any thing with it.

Technician's Assistant: How much experience do you have with this particular machine?

Not that much.

Technician's Assistant: Have you installed any updates recently? What troubleshooting have you tried?

Nothing recent

Submitted: 1 year ago.Category: Laptop
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Answered in 6 minutes by:
11/2/2016
Laptop technician: Byron, PC Support Tech replied 1 year ago
Byron
Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 3,350
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me which version of Quicken you are installing and the version of

Windows you are using

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Customer reply replied 1 year ago
quicken 2016 deluxe
Laptop technician: Byron, PC Support Tech replied 1 year ago

Thank you. When you launch the program what is the error message you receive?

Or how does the program otherwise respond?

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Laptop technician: Byron, PC Support Tech replied 1 year ago

Is there an older version of Quicken already installed on the computer?

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Customer reply replied 1 year ago
Seems to be a bunch of old quicken files I did'know I had.
Laptop technician: Byron, PC Support Tech replied 1 year ago

Can we do a screen sharing session and I'll see if I can get this working?

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Laptop technician: Byron, PC Support Tech replied 1 year ago

All I know at this point is that it's not working. If I can see what's happening

I can probably correct it. If I can't, it won't cost you anything.

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