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Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6174
Experience:  I have been fixing computers since last 7 years
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I have a problem with my toshiba laptop,when I open it a

Customer Question

Hi I have a problem with my toshiba laptop,when I open it a message show up say .your PC have a problem and needs to restart. We're just collecting some error info, and then we'll I click restart but nothing happen all is show is the same message over and over..please help
JA: How old is the appliance? Have you gotten error messages before?
Customer: no first time ...not sure
JA: Do you plan on doing the work yourself?
Customer: I just follow the message by click on restart the PC
JA: Anything else we should know to help you best?
Customer: what the message mean..Stop code..SYSTEM
Submitted: 8 months ago.
Category: Laptop
Expert:  Sandy replied 8 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 8 months ago.

Please follow this step:

Some hidden malware/spyware/adware could be causing this issue:

I suggest you to scan your computer using free version of Super anti-spyware software. This will remove all of the malwares, spywares and viruses from the computer.
Note: If you already have installed Anti-virus programs like Norton, mcafee, CA, kaspersky on the computer, still I suggest you to download and install Super anti-spyware as the Anti-virus program does not remove Malwares/adwares/spywares effectively.

You can download the free version using the link given below:

Please run quick scan to complete the scan in 10-15 minutes.

If you have other queries regarding this, please reply back to me the box given below.

And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), that would be greatly appreciated.

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