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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Well... The laptop I've been using since I purchased it in

Customer Question

Well... The laptop I've been using since I purchased it in July all of sudden is telling me my pin is incorrect and I can't unlock it!
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Lenovo Yoga 700... Windows 10
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: Only that' I'm really frustrated....
Submitted: 8 months ago.
Category: Laptop
Expert:  Bryan replied 8 months ago.

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

First off, at the logon screen where it prompts you for the PIN, please click on the "Sign-in options" link just below and then click on the second button that comes up below the same.

You will now be prompted to type in the password ***** for your Windows account; are you unable to sign in this way either?

Please reply back using the box below, and then we will continue further.

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