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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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Have nothing on my screen and I ca not get a tool bar

Customer Question

Have nothing on my screen and I ca not get a tool bar nothing just a blank screen
Submitted: 10 months ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 10 months ago.

Hi,

I'm sorry about the issue. What's the model of your device?

Is there any power / light?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 10 months ago.

Yes there is light

Expert:  Viet - Laptop Tech replied 10 months ago.

Thank you. What's the make / model of your device?

Have you tried anything?

Please reply at the box below. Thank you,

Customer: replied 10 months ago.

Acer chromebook 11

Expert:  Viet - Laptop Tech replied 10 months ago.

Thank you. Can you please press and hold the Power on / off button on your Acer Chromebook device for about 15 seconds, then turn it back on and check?

Please reply at the box below. Thank you,

Customer: replied 10 months ago.

Same as before just blank blue screen

Expert:  Dan replied 10 months ago.

Hello and thank you for your question. Please let me know if you still require assistance and I would be happy to help you.

Expert:  bbao replied 10 months ago.

Do you see any solid or flashing light when the computer is showing a blank screen? If yes, blue lights? anything else per your observation?

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