Laptop Questions? Ask a Laptop Technician for Answers ASAP!
How's it going.Let me read of your question. Give me a minute.
It sounds like the hard-drive has failed.
Are you OK to run some tests?
Does it turn on at all?
OK, we need to see If it is picking up the hard-drive. Do you know how to go into the BIOS of the computer?
OK 2 seconds I will tell you how
Can you press F2 so it runs the system diagnostics please?
Just reply back here. What time is it with you?
Ok let it run the tests
Let me know once done and it comes to the hard-drive tests
Please run the HDD test
The mouse will be disabled during testing.
Once the ram is complete let it run the HDD.
OK - it's a hard-drive failure. It will need to be replaced by HP. This is what I thought was the issue to start with but I just wanted to be 100% sure for you.
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