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Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 2750
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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I wish to revert to Windows7 instead of Windows 10 which

Customer Question

I wish to revert to Windows7 instead of Windows 10 which should never have been downloaded on my Toshiba A660
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: Windows10 corrupted
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: none. I am 84 years! be gentle
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Laptop
Expert:  Byron replied 10 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me how long it has been since the computer was upgraded to Windows 10?

Expert:  Byron replied 10 months ago.

Please use the "Type your reply here" box below to compose a message and

click Send and I'll be able to see and respond to your message.

Customer: replied 10 months ago.
About 9 months. When Windows 10 was introduced in Australia
Customer: replied 10 months ago.
No I can't afford
Customer: replied 10 months ago.
Sorry Byron
Expert:  Byron replied 10 months ago.

Ignore the Secure Remote Assistance offer. It's unneeded in this situation.

After 30 days the option to roll the computer back to Windows 7 becomes de-activated.

The only way to go back to Windows 7 is to re-install Windows.

Customer: replied 10 months ago.
Windows 7 came installed on the Toshiba Laptop. I have'nt any disk.
Expert:  Byron replied 10 months ago.

There's a possibility that the recovery partition on the laptop is still viable

and you may be able to restore Windows 7 but this would set the laptop back

to it's out-of-box condition and any files not backed up would be lost.

Customer: replied 10 months ago.
That is what I want to do.
I have backed up the files I need.
Expert:  Byron replied 10 months ago.

OK. There's two ways to try this. First, shut the laptop off.

Once off, power it on again and when you see the Toshiba screen immediately

begin tapping the F12 key at the top of the keyboard about once per second.

That should pull up a startup menu. In the menu items

you'll be looking for HDD Recovery

If it's there, use the arrow keys to select it and press Enter

Customer: replied 10 months ago.
Thank you Byron. Will give it a go. Bye
Expert:  Byron replied 10 months ago.

Certainly. Please take a moment before leaving to rate the service using the

stars at the top of the page, then submit

It would be much appreciated.

Expert:  Byron replied 10 months ago.

You left so quickly.

Here's the second method if the first doesn't work:

1) Hold down the power button for 10 (ten) seconds to switch off your machine.

2) Press and hold the 0 (zero) key and at the same time, tap the power button once to switch on your notebook.

3) When the machine Starts beeping; release the 0 key.

4) When prompted by the warning screen; select Yes to continue with the system recovery.

5) Select Recovery of Factory Default Software; click Next.

6) Select Recover to out-of-box state click Next again.

7) Click Next to Start recovery.

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