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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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I J\just bought a new HP Pavillion laptop. I'm having a

Customer Question

I J\just bought a new HP Pavillion laptop. I'm having a problem printing. It' says its offline, but I don't know how to get it on line
Submitted: 10 months ago.
Category: Laptop
Expert:  arsufi2002 replied 10 months ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 10 months ago.

How's the printer connected? (LAN / Wireless / USB)

Expert:  arsufi2002 replied 10 months ago.

Is printer working fine on other computers?

Customer: replied 10 months ago.
I have a wireless HP printer. I do not have other computers in the house to answer your question.
Expert:  arsufi2002 replied 10 months ago.

ok,

Is it possible to take a test print from printer so that we can confirm there is no issue from printer side

Expert:  arsufi2002 replied 10 months ago.

Hope its all in one printer. Use copy function and see if you can print a scan document

Customer: replied 10 months ago.
Please tell me how to do that. I'm not the most computer savy!
Expert:  arsufi2002 replied 10 months ago.

ok, please wait

Customer: replied 10 months ago.
Sorry,,, I didn't see your response to just make a copy, Yes the copy printed out fine.
Expert:  arsufi2002 replied 10 months ago.

great ..

Customer: replied 10 months ago.
Did you get my response almost 10 minutes ago,,,the printer worked in copy mode.
Expert:  arsufi2002 replied 10 months ago.

Now lets try to connect your printer

Customer: replied 10 months ago.
What do you want me to do ??
Expert:  arsufi2002 replied 10 months ago.

How you want printer to be connected? (LAN or wireless)

Customer: replied 10 months ago.
What is happening please? Does this process always take so long?
Customer: replied 10 months ago.
Wireless..
Expert:  arsufi2002 replied 10 months ago.

ok..

Expert:  arsufi2002 replied 10 months ago.

Please do this on printer

Expert:  arsufi2002 replied 10 months ago.

We are going to connect printer to your wireless router

Expert:  arsufi2002 replied 10 months ago.

Hope you know the wireless name/ SSID and password ***** your wifi network..

Expert:  arsufi2002 replied 10 months ago.

1. From the printer control panel, touch (Wireless).
2. Touch Settings.
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard.

Expert:  arsufi2002 replied 10 months ago.

Martha, are you still there

Customer: replied 10 months ago.
I'm here..I'm at my printer now,, but I don't see any of the options you want me to press. It says copy. scan, hp Printable, set up etc... is this at my computer?
Expert:  arsufi2002 replied 10 months ago.

press setup

Expert:  arsufi2002 replied 10 months ago.

Tell me the options in it

Customer: replied 10 months ago.
Options are: Preferences, Ink Inormation, Network Setup, web Services Setup, Printer Maintenance. Reports
Expert:  arsufi2002 replied 10 months ago.

Network setup

Customer: replied 10 months ago.
Ok.. it says Wireless Settings, Print Report, Restore Netork Settings
Expert:  arsufi2002 replied 10 months ago.

click Wireless settings

Customer: replied 10 months ago.
Ok It says "Wireless ON; Print Setup Guide; Wireless setup Wizard & WIFI protected Set up, View wirless Details, Advanced Settings
Expert:  arsufi2002 replied 10 months ago.

Wireless setup Wizard & WIFI protected Set up

Customer: replied 10 months ago.
it says wireless connection already set up. Same info comes up with WIFi protected set up.
Expert:  arsufi2002 replied 10 months ago.

ok

Please wait..

I shall connect your machine and do the rest

Expert:  arsufi2002 replied 10 months ago.
Expert:  arsufi2002 replied 10 months ago.
  1. Click above link
  2. Click "I Agree"
  3. Click "Download"
  4. Double click file after download
Customer: replied 10 months ago.
I don't know if this is the info you need but I seeNet GEAR 50 IN HER NOTES AND THE Password ***** be grandvase338
If this is not secure info though, please go no further.
Customer: replied 10 months ago.
how are we doing Fiyaz?
Customer: replied 10 months ago.
Fiyaz....please respond...it's getting late..we've been at this well over an hour already. Thanks,
Customer: replied 10 months ago.
I'm going to have to log off soon......please reply...
Customer: replied 10 months ago.
Fiyaz,, It's been 40 minutes since I've had any response from you and it's now after midnight...we started
Customer: replied 10 months ago.
Fiyaz,, It's been over 40 minutes since I last heard from you and it's after midnight now. W e began 2 hours ago and still not able to print and no further response from you. I am very unhappy with the service and the outcome. I do not expect to be billed for any of it. Thank you.
Expert:  arsufi2002 replied 10 months ago.

Hello Martha...

Expert:  arsufi2002 replied 10 months ago.

I am really sorry...

Had a power failure

I am back

Are you there now

Expert:  arsufi2002 replied 10 months ago.

waiting for you

Thanks

Customer: replied 10 months ago.
Hello Fiyaz......I'm not available during the day since I work. I'm here now
Customer: replied 10 months ago.
Fiyaz...did you get my message at a half hour ago???
Expert:  arsufi2002 replied 10 months ago.

Hi,

Will you be available during this time

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