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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 359
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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The screen is black, It's an acer chromebook, The chromebook

Customer Question

The screen is black
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: It's an acer chromebook
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: The chromebook is on and running , the screen is on but it's faded and very dark . I have to use the flashlight on my phone to see the login screen . The brightness on the chromebook is high so idk what the problem is
JA: Anything else you want the computer expert to know before I connect you?
Customer: The chromebook fell on the floor , but it wasn't a heavy fall
Submitted: 1 year ago.
Category: Laptop
Expert:  Kris R replied 1 year ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 1 year ago.

Are you at the system in question?

Customer: replied 1 year ago.
No I'm using my phone
Customer: replied 1 year ago.
Do you know what the problem is ?
Expert:  Kris R replied 1 year ago.

I think so

Customer: replied 1 year ago.
If you can't fix it do I get my money back
Expert:  Kris R replied 1 year ago.

Yes, money back.

Are you ready to try a few steps?

Customer: replied 1 year ago.
Okay
Expert:  Kris R replied 1 year ago.

Can you hold the power button for 10 seconds so it cuts out. After it's cut out press the power button twice.

Customer: replied 1 year ago.
That didn't work
Expert:  Kris R replied 1 year ago.

Is this Windows 10? What's the make and model?

Customer: replied 1 year ago.
It's an acer chrome book
Expert:  Kris R replied 1 year ago.

Turn the unit off.

Press and hold the ESC key and the Refresh key then while holding them press the power button. If that shows you something on the screen let us know and we'll look at what else to do.

Customer: replied 1 year ago.
That didn't work , either
Expert:  bbao replied 1 year ago.

Hi There. I am Bing and I look forward to helping you with your issue today.

Expert:  bbao replied 1 year ago.

Does the laptop come with a DC adapter? Was the laptop plugged in with its original power adapter and cable?