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I forgot my email password and I have a new phone and can…

Customer Question
I forgot my email...

I forgot my email password ***** I have a new phone and can not access my old phone.

Technician's Assistant: When did you last reset your username and password?

Several years ago.

Technician's Assistant: Have you installed any updates recently? What troubleshooting have you tried?

Yes and I had my computer clean of viruses. I not very good at computers knowledge.

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I know my sign in word. [email protected] yahoo.com

Submitted: 1 year ago.Category: Laptop
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Answered in 5 minutes by:
10/9/2016
Laptop technician: Kris R, IT Manager replied 1 year ago
Kris R
Kris R, IT Manager
Category: Laptop
Satisfied Customers: 4,548
Experience: IT Manager
Verified

How's it going.
Let me read of your question. Give me a minute.

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Laptop technician: Kris R, IT Manager replied 1 year ago

Hi

We need to reset this. Would you like me to go into your Yahoo account with you and get it reset +

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Customer reply replied 1 year ago
I am waiting for someone to help me!!! I am not very good with computer skills!!!!
Customer reply replied 1 year ago
Can you let me know how long it will be before you help me?
Customer reply replied 1 year ago
I do not want to lose this page and call the office again! please help me soon.
Laptop technician: Kris R, IT Manager replied 1 year ago

Hi

Can I connect please?

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Customer reply replied 1 year ago
Are you having trouble connecting?
Laptop technician: Kris R, IT Manager replied 1 year ago

Can you request remote assistance please?

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Customer reply replied 1 year ago
What is remote assistance?
Customer reply replied 1 year ago
I don't understand why you can't help me? I thought you could help me today and get back on line with my email!!!
Customer reply replied 1 year ago
I concealed my services and I better not be charged!
Laptop technician: bbao, Senior Laptop User replied 1 year ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,648
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Hi There. I am Bing and I look forward to helping you with your issue today.

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Laptop technician: bbao, Senior Laptop User replied 1 year ago

Remote Assistance provides direct access to your computer or other devices so you and the expert helping you can share the screen do troubleshooting. Remote Assistance commonly also provides phone call so we two can discuss things in depth.

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Laptop technician: bbao, Senior Laptop User replied 1 year ago

> I forgot my email password ***** I have a new phone and can not access my old phone.

Commonly you may got your email server's web portal to verify your password ***** reset it as necessary.

Please advise which email service your are using and I may guide to walk through all possible options to try getting your account back in control.

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