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bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 535
Experience:  CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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We have a Acer Aspire 5100 Laptop running Windows XP and I

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Hello,We have a Acer Aspire 5100 Laptop running Windows XP and I forgot the password, can anyone help us to access it? I did try pressing F8 and it didn't work. And I went to pogostick.net to down load some software to bypass the password ***** I got a message that it is a site not to be trusted. Thanks.

Hi There. I am Bing and I look forward to helping you with your issue today.

You need to burn an utility CD to reset XP password.

Something like Ultimate Boot CD or Hiren's BootCD. Please download one of them and burn a bootable CD, boot it on the XP computer for Windows password *****

Customer: replied 11 months ago.
Hello can you give me a direct link to this: Hiren's BootCD

Already given above. Just click the link.

Customer: replied 11 months ago.
that link takes me to the same place and I don't the software can you please give me a link to the specific software. Thanks

http://pogostick.net/~pnh/ntpasswd/

http://www.kood.org/windows-password-renew/

NOTE: the links were copied from their page, not tasted.

Customer: replied 11 months ago.
Did you go to "Hiren's BootCD" site there are a couple of hundred softwares and I don't know which one to select, that is why I asked for the specific link
The links were from the Hiren website, which then points to the deceloper's site. If you want the links and/or probably download the software individually, those are the links. if you want the software provided by Hiren, you have to download the whole CD and find the tools from their list and run the tools.
Customer: replied 11 months ago.
We are not computer people, what you have given us is a needle in a hay stack. Have you clicked on this link (Hiren's BootCD) that you gave us, there may be 200 softwares there we don't know which one to click on and down load you can't tell us which one exactly to click on?

OK. Let me save you from hay stack. Just moment... :)

Customer: replied 11 months ago.
We did manage to find one software and we dowlaoded and this is the message we got: see attachment.

1. Download Hiren's CD from here.

2. Unzip the downloaded ZIP file into a single ISO file.

3. Follow the instructions here to burn the CD.

4. Boot the computer using the CD, you will see a screen as shown in the attached picture.

5. Choose "DOS Programs" > "Password & Registry Tools..."

6. Then choose any one workable for you.

TAKE YOUR OWN RISKS!

You have to be technical when using these kind of tools.

Worked?

Customer: replied 11 months ago.
I will have to work on it tonight or tomorrow, I've been stuck all day on or desktop with a security problem.
Okay just buzz me when you start working on the issue again.
If you got another security problem, you are welcome to share it here at JustAnswer and we may help you work it out.
Customer: replied 11 months ago.
OK Bing I was able to download from here http://www.kood.org/windows-password-renew/ to a DVD but now what how do I load it into the laptop?

As the page told you -must use it under WinPE/BartPE.

Because BartPE is no longer available, you have to ouse Microsoft WinPE. Once booted from a WinPE CD/DVD, extract the downloaded CAB file into a folder, then run PassdRemew.exe from there.

https://technet.microsoft.com/en-us/library/dn613860.aspx

Solved? Anything else that I can help with? Please kindly accept helpful suggestions and provide your rating at your earliest convenience.

Customer: replied 11 months ago.
Not solved, you assume that we know what we are doing, not so, we are not computer people and we know very little about computers. When we downloaded : http://www.kood.org/windows-pa… and tried to open any of the pages we get this text message: This page is no longer available.

The download is just at the bottom of that you provided: Download Latest Binary.

http://www.kood.org/files/renew_1.1-BETA.cab

As I mentioned above: you have to use Microsoft WinPE. Once booted from a WinPE CD/DVD, extract (right-click) the downloaded CAB file into a folder, then run PassdRenew.exe from there.

> we are not computer people and we know very little about computers.

BUT what you are doing is quite technical, it is to crack a password ***** system. :-)) As mentioned early, you have to be technical when using these kind of tools. TAKE YOUR OWN RISKS!

I would highly recommend you hire a local technician to help you. The help provided above is significant for a technician to finish the job. To be honest, for your case, the best help resource is not here, is someone who can talk you physically and see problems physically. Not us.

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