How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask flopcat98 Your Own Question
flopcat98
flopcat98, Consultant
Category: Laptop
Satisfied Customers: 9044
Experience:  Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
23372949
Type Your Laptop Question Here...
flopcat98 is online now
A new question is answered every 9 seconds

My laptop Is black street with message to visit this site

Customer Question

My laptop Is black street with message to visit this site
Submitted: 10 months ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 10 months ago.

Hi,

I'm sorry about the issue. What's the model of your laptop?

Does it have windows xp, vista, or 7 or 8 or 10?

What exactly is currently showing on your laptop's screen?

Please reply at the box below. Thank you,

Expert:  Viet - Laptop Tech replied 10 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 10 months ago.
Windows 8 model number hp envy m6
Customer: replied 10 months ago.
Are u still there
Expert:  Viet - Laptop Tech replied 10 months ago.

Thank you for replying back. Sorry, it takes me some time to read your reply and to type all of these. Please stay with me on this web page to communicate with me.

Do you mean you cannot open any program nor anything on your HP laptop?

When you turn on the laptop, what does it show?

Please reply a the box below. Thank you,

Customer: replied 10 months ago.
Boot device not found please install an operating system in your hard disk
Expert:  Viet - Laptop Tech replied 10 months ago.

I'm sorry; it looks like the laptop's hard drive is damaged, so it needs to be replaced. I'm not sure about this issue, so let me open it to another expert. Please do not wait; you will get an email message when there is a response from another expert. Thank you,

Customer: replied 10 months ago.
Cannot receive emails it is on damaged computer
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 10 months ago.
Was tec going to contact me. I have paid for service
Customer: replied 10 months ago.
Can not get emails
Expert:  flopcat98 replied 10 months ago.

I can try to help you with a phone call but it is most likely a hardware problem that will require parts to fix

Customer: replied 10 months ago.
Can you install new hardware
Expert:  flopcat98 replied 10 months ago.

Not over the phone but in this case it is probably a hard drive that is either disconnected or broken.

They are relatively easy to replace a trap door on the bottom of the laptop to get to it and a couple of screws and one connection that snaps in