How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

When I turn on my computer, it takes 20 - 30 minutes to

Customer Question

When I turn on my computer, it takes 20 - 30 minutes to start working
JA: Soon. I'm trying to find the right Laptop Technician for you right now. As soon as they are ready, I will let you know.
Customer: why is it taking so long?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Toshiba Satellite YC496997R Windows 10
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: no we don't know what to try
JA: Anything else you want the computer expert to know before I connect you?
Customer: It also freezes up frequently
Submitted: 10 months ago.
Category: Laptop
Expert:  bbao replied 10 months ago.

Hi There. I am Bing and I look forward to helping you with your issue today.

Expert:  bbao replied 10 months ago.

Could you please give more description about the starting procedure? Such as any animation on screen or just freeze there in a still screen?

Please also advise once the computer started, is there any unusual things during your normal operation? Also feeling slow or the performance is acceptable?

Expert:  bbao replied 10 months ago.


Expert:  michelleclive replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know when you are ready and online.

Related Laptop Questions