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Cody
Cody, Senior Systems Administrator
Category: Laptop
Satisfied Customers: 2283
Experience:  Systems Administrator
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I have an acer which is running window 7. Today i tried to

Customer Question

Hi there. I have an acer which is running window 7. Today i tried to upgrades to 10. I followed all instructions and now my acer is stuck in the acer loggo (seitched om mode) and it wont move from here. How can i proceed and reformated to factory again?
Submitted: 1 year ago.
Category: Laptop
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 year ago.

Turn off your computer and back on, when you see the Acer screen, press Alt F10

Customer: replied 1 year ago.
Hi there. How can i formats my acer if screen is stuck
Customer: replied 1 year ago.
I have done that. Which off and turn on pressing f10
Expert:  Cody replied 1 year ago.

hold down alt key and pres F10 on startup when it gets to the acer logo

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
You're a star.. thank you
Expert:  Cody replied 1 year ago.

We can't do remote assistance yet as you can't login.

Did you get to the recovery screen?

Customer: replied 1 year ago.
reformating it now
Expert:  Cody replied 1 year ago.

ok awesome, glad to hear!

Customer: replied 1 year ago.
It wont let me formats it
Expert:  Cody replied 1 year ago.

what's it say?

Customer: replied 1 year ago.
There is a problem resetting pc
Customer: replied 1 year ago.
i have a cancel button
Expert:  Cody replied 1 year ago.

try to restart and do the alt F10 and format again

If that doesnt' work, do you have a blank DVD and working computer? We can then burn a Windows 10 dvd and install from that.

Customer: replied 1 year ago.
Try turning off and get same
Expert:  Cody replied 1 year ago.

ok, blank dvd and working computer?

Customer: replied 1 year ago.
I have a option troubleshoot
Customer: replied 1 year ago.
From there i have reset.. which wont work
Expert:  Cody replied 1 year ago.

It appears the operating system /recover partition is corrupt from the failed upgrade.

We need a blank dvd and working computer, is this available?

Expert:  Cody replied 12 months ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.

If you are happy with my service, please provide a rating using the stars at the top.