How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask bbao Your Own Question
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 535
Experience:  CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Type Your Laptop Question Here...
bbao is online now
A new question is answered every 9 seconds

I'm having the same problem as As far as I can tell, my

Customer Question

I'm having the same problem as As far as I can tell, my laptop is not detecting the onboard touchpad device.
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Satellite L55-A5226 running Windows 10
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: This has been going on for months. I finally decided to try to tackle the problem, but no luck so far. I downloaded the most recent Synaptics touchpad driver, but it won't connect, as in the link I sent. I also ran hardware device troubleshooting in Control Panel.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Nope. That's it.
Submitted: 1 year ago.
Category: Laptop
Expert:  Quiksilver07070 replied 1 year ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 1 year ago.

OKay, so there have been MANY MANY reports on this topic.


Currently Toshiba is working on finding a fix, and some Satellites do take the the Win10 upgrade with no issues.


But this issue stems form the fact that the Toshiba satellites were originally designed for Windows 8, and when Windows 10 was offered for free, everboy jumped on it. But that causes an issue, because Toshiba was not expecting that. So that left them behind the 8 ball, trying to rewrite all their hardware drivers for all their computers that are out there.

This is a grand task even for a giant company.

Need less to say, the only thing i can tell you, is one of a 50/50 chance.

Now, I can only even begin to attempt to fix this issue by connecting to yoru ocmputer, and checking settings, drivers, updates, etc etc.

Once all has been checked and the appropraiate drivers are installed and any KNOWN updates that cause issues are removed....if it still does not work, you will be forced (along with so many others) to submit this as a technical glitch to Toshiba, for a fix to be worked on.


If you would like to continue, I have to say, that even trying to help you will cost me time and effort, and even though we may NOT end up fixing the issue, we will have done all we can.

If you agree to atleast pay for this question, then we can continue.

If we do fix the issue, then this question AND the remote service will need to be paid.


So its up to you if you would like to continue.

I understand if you dont.

Customer: replied 1 year ago.
Thanks for your reply. I choose not to continue with the problem resolution at this time.
Expert:  Quiksilver07070 replied 1 year ago.

i understand.....Best of Luck, and have a great day.

Expert:  bbao replied 1 year ago.

Hello There. My name is ***** ***** I am reviewing your question.

Could you please advise if below Synaptics TouchPad Driver is the one currently installed on your Toshiba laptop?


Posted Date: 2015-08-26

Release Date: 2016-08-24

Customer: replied 1 year ago.
that's the driver I downloaded yesterday.
Customer: replied 1 year ago.
Correction - the driver I downloaded was
Expert:  bbao replied 1 year ago.

Interesting. As shown in the screenshots attached, the Toshiba site actually lists the as the latest version on the top though was released the same day.

I am downloading the two files and will let you know once the two drivers are compared.

Expert:  bbao replied 1 year ago.

The two versions are very close, one's code was released on 1 July 2015, the other on 21 July 2015, just three weeks late.

There are no release notes or similar documents available in the driver folders, hence we can't know the details of the two close versions. However, generally speaking, there should be a few minor differences.

I would suggest you uninstall the, install, and see how the latter goes.

Please advise if you have difficulty to uninstall and reinstall the driver.

Expert:  bbao replied 1 year ago.

Did another driver work?

Customer: replied 1 year ago.
I'm not pursuing the solution through Just Answer any further. This is a known, ongoing problem with Windows 10, and it does not have a solution. Accordingly, Just Answer did not resolve my question, so please credit my credit card account for the charges made.
Expert:  bbao replied 12 months ago.

Google instructions attached.

Expert:  bbao replied 12 months ago.

Sorry, please ignore the above comment. Wrong customer.