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Martin
Martin, Network Engineer
Category: Laptop
Satisfied Customers: 2823
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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I have an Toshiba Satellite L55t-B5271 and when i turn it on

Customer Question

I have an Toshiba Satellite L55t-B5271 and when i turn it on it says attempting repairs, has windows 10, what can I do?
Submitted: 11 months ago.
Category: Laptop
Expert:  JustAnswer replied 11 months ago.
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Customer: replied 11 months ago.
I am waiting
Expert:  Martin replied 11 months ago.

Hi Kathy,

When did the problem start?

Is it stuck in a loop saying it's attempting repairs?

Customer: replied 11 months ago.
I got into a screen by pressing F12 and it said it needs repaired. Makes a clicking sound
Expert:  Martin replied 11 months ago.

A clicking sound, like inside the computer?

Customer: replied 11 months ago.
Customer: replied 11 months ago.
Just started tonight
Expert:  Martin replied 11 months ago.

What happens when you try to repair it?

Usually a clicking sound means the hard drive is failing.

What do you see on the screen if you turn it off and turn it on without pressing F2?

Customer: replied 11 months ago.
Nothing, I think it is the hard drive too
Expert:  Martin replied 11 months ago.

How old is the computer?

Expert:  Martin replied 11 months ago.

And do you know what kind of hard drive it has? Is it the one that came with the computer?

Customer: replied 11 months ago.
same hard drive, maybe 3 yrs. Old
Expert:  Martin replied 11 months ago.

The one that should come with the computer is a 1TB 5400rpm hard drive, do you know if that sounds right?

Customer: replied 11 months ago.
Can't be too old. Not sure, would it say on back? I have serial no.
Customer: replied 11 months ago.
Have never replaced hard drive
Expert:  Martin replied 11 months ago.

Well I looked it up with the info you provided originally, Toshiba Satellite L55t-B5271

If that's what you have then it has a 1TB (size) 5400RPM (speed) of the hard drive.

Those hard drives are prone to failure after a few years, hence the clicking sound.

Is it a constant clicking sound?

Customer: replied 11 months ago.
it is
Customer: replied 11 months ago.
not worth it?
Expert:  Martin replied 11 months ago.

Yep then it sounds like your hard drive has failed - the data may still be recoverable but you will need to replace it first then take it to a computer store to have the data on it backed up. There is software that can scan a damaged hard drive if you have photos/videos on it.

Does that make sense?

Customer: replied 11 months ago.
Yea, don't have anything big deal on it
Expert:  Martin replied 11 months ago.

Well I suggest getting the hard drive replaced then - it's your only option

Customer: replied 11 months ago.
Are they expensive
Customer: replied 11 months ago.
Ok thanks
Expert:  Martin replied 11 months ago.

You're most welcome.

Expert:  Martin replied 11 months ago.

If you could take a moment to click on one of the green stars at the top to rate me for my time, it would be greatly appreciated!

Remember you can continue replying to me until you've got all the information you need.

Regards,
Martin

Customer: replied 11 months ago.
No green stars on my phone
Expert:  Martin replied 11 months ago.

Really, that's odd - what would you classify mt service:

"Ok", "Good" or "Excellent"?

The other too options apply if you thought I was rude in any way or simply weren't happy with my knowledge and assistance:

"Bad service" and "Poor service" - these 2 don't get me paid.

Since you can't click on the stars, select one and write it in here.

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