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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Laptop is asking for startup password

Customer Question

Laptop is asking for startup password
Submitted: 10 months ago.
Category: Laptop
Expert:  michelleclive replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 10 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

When do you get the password *****?

can you post a screen shot here?

Customer: replied 10 months ago.
when I turned on my laptop a couple of hours ago
Expert:  michelleclive replied 10 months ago.

is it a windows login password?

Customer: replied 10 months ago.
I'm not sure and I can't post a screen shot
Customer: replied 10 months ago.
The background is black and has a small picture with a computer and a key just below it and is asking for a start up password
Expert:  michelleclive replied 10 months ago.

what windows operating system you have on the computer?

Customer: replied 10 months ago.
windows 10
Expert:  michelleclive replied 10 months ago.

are you getting a screen like the one attached

Customer: replied 10 months ago.
no
Expert:  michelleclive replied 10 months ago.

Do you have a cell phone, take a picture of the screen and post it on www.filedropper.com and let me know the download link

Customer: replied 10 months ago.
sent you picture. did you get it. Sorry, I'm not very much computer literate and am having difficulty with this communication
Expert:  michelleclive replied 10 months ago.

where did you send the picture

Customer: replied 10 months ago.
to the link you sent me ...wwwfielddropper.com
Expert:  michelleclive replied 10 months ago.

what is the download url of the uploaded file?

Customer: replied 10 months ago.
Please forgive me...at this time I'm using a inexpensive "virgin mobile phone and it does not have the capacity of an IPhone
Expert:  michelleclive replied 10 months ago.

take you time it does not require an I-phone capability.

When you upload a file it gives you a download url you need to copy that and post it here.

Customer: replied 10 months ago.
may try sending you the photo again?
Expert:  michelleclive replied 10 months ago.

yes please.

Customer: replied 10 months ago.
ok..be patient
Expert:  michelleclive replied 10 months ago.

if you want i can remote connect and post the picture for you if you are using this computer.

Customer: replied 10 months ago.
You can try ..
Expert:  michelleclive replied 10 months ago.

you mean remote access?

Customer: replied 10 months ago.
I sent the pic and didn't get a link
Expert:  michelleclive replied 10 months ago.

Click on the remote link and as it opens the page scroll down and click on the green button "I Agree" download and run Secure Remote Assistance
Allow it to install and let it be opened. I will be able to connect then.

Customer: replied 10 months ago.
I don't this computer will let you do that. It's a company computer and they monitor. You can try anyway
Customer: replied 10 months ago.
did it work. I don't see the remote assistance
Customer: replied 10 months ago.
I'm going to have to disconnect right now. I have a lot of work to do and I'm getting backed up I will call back
Expert:  michelleclive replied 10 months ago.

connected and working on it.

Expert:  michelleclive replied 10 months ago.
Customer HiCustomer i am connectedCustomer can you open justanswer email.Customer let me know when you see this message then i can get started
Guest: okay I'm hereCustomer open justanswer page please
Guest: I'm having difficulty logging in
Guest: I rember my password ***** can't remember my user nameCustomer enter the email which you have registered with jusanswer or use the forgot password *****
Guest: It's not workingCustomer may i try?Customer now open your hotmail
Guest: stand by
Guest: still having difficultyCustomer having problem with hotmail as well?
Guest: yesCustomer use forgot password ***** reset your password.Customer dont try to many times it will block your account
Guest: It's already asking me to change my passwordCustomer Still facing login problem with your hotmail
Guest: yes they're asking me to type certain letters and when I do just the way they want them typed I get another request to do it againCustomer hotmail server is suspecting a hack that is why its not allowing multiple attemps to login.Customer leave it for 6 hrs and then try after that.Customer you will be able to login fine or reset the password.
Expert:  michelleclive replied 10 months ago.

Guest: okay if there's nothing else I can doCustomer where do you have the screenshot which you were loading on filedropper?Customer Open filedropper and i will show you the download link
Guest: what do you mean ... open it from where?Customer you can post me a message when you are on your computer.
Guest: this computeris not letting me It's a company computer and they block certain

Expert:  michelleclive replied 10 months ago.

Guest: they're blocking this siteCustomer its websense you will not be able to access certain websites from your office computer.

Expert:  michelleclive replied 10 months ago.

Guest: I know, Ive tried before at other sites Unfortunately filedropper is one of themCustomer when you can use your personal computer or smartphone you can post me a message try post the picture on filedropper it will give a download link which you can provide and i will be able to download the picture.

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