How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

Everything wrong! I have a Toshiba satellite P55-A5312 that

Customer Question

Everything wrong! I have a Toshiba satellite P55-A5312 that was running windows 8.1 on 32 bit, Then the forced upgrade of windows 10 and they loaded a 64 bit. Even tho my laptop can work on a 64 bit, I have no idea how to blend them together. Nothing works
JA: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?
Customer: it states I am running a OS 64 bit
JA: What troubleshooting have you tried?
Customer: I have tried updating drivers, my windows update and support no longer exhist. Its just a nightmare
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Just that its a mess! Lol
Submitted: 11 months ago.
Category: Laptop
Expert:  Kris R replied 11 months ago.


You cannot upgrade on the fly from 32 to 64.

Could I connect and have a look please!



Related Laptop Questions