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Bryan
Bryan, Computer Support Specialist
Category: Laptop
Satisfied Customers: 11968
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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TYPING IS ERRATIC.....SKIPPING FORWARD THEN GOING BACKWARD.

Customer Question

TYPING IS ERRATIC.....SKIPPING FORWARD THEN GOING BACKWARD.
JA: How long has this been going on?
Customer: A CO.UPLE OF DAYS I WAS ADVISED IT COULD LMY WIRELESS MOUSE.?
JA: What confuses you?
Customer: WHAT DO YOU MEAN?
JA: What confuses you?
Customer: HERE IS MY NAME; MARY JANE ,WARREN MARY JANE WARREN,
JA: What troubleshooting have you tried?
Customer: TECH SUPPORT HAS DONE REBOOTS, REMOVAL TROJANS, TECH SAID
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: HEHAS SAME COMPUTER AS MINE, SATELLITE MODEL, AND HE HAD SAME
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: TROUBLE. TOSHIBA SATELLITE C655, WINDOWS 7
Submitted: 1 year ago.
Category: Laptop
Expert:  Bryan replied 1 year ago.

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

Are you having this cursor issue only when typing?

May I connect with you remotely to troubleshoot the issue now?

Please reply back to me below; thank you.

Expert:  Bryan replied 1 year ago.

Please carry out the following steps when you are back online:

First off, download the TouchFreeze utility using the following link:

http://touchfreeze.net/

Run and install the utility follow the on-screen prompts, and then restart your computer.

Does this resolve your typing issue all right? Please be sure to update me on the results below.