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Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My laptop button is stuck. I don't know what to do.

Customer Question

My laptop button is stuck. I don't know what to do.
Submitted: 11 months ago.
Category: Laptop
Expert:  Isaac Franklin replied 11 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 11 months ago.

Can you tell me the name/model of your laptop?

In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?

Customer: replied 11 months ago.
Lenovo think pad yogi 12
Customer: replied 11 months ago.
Are u there?
Expert:  Isaac Franklin replied 11 months ago.

Yes. Can you tell me what you mean by stuck? Do you see the button stuck? What is it doing when you turn the pc on?

Customer: replied 11 months ago.
It's a 64 bit. The power button won't work and won't turn on
Customer: replied 11 months ago.
I did not sill anything
Customer: replied 11 months ago.
Spill
Expert:  Isaac Franklin replied 11 months ago.

When you plug in the power cord, do you see the light on the pc show its charging or lights anywhere?

Customer: replied 11 months ago.
No. Nothing. I checked that already. And there is no pin in the back to try to get it goingAre there alternate keys? I tried control escape
Customer: replied 11 months ago.
It's only 8 mos old
Customer: replied 11 months ago.
I do not want to waste 24$
Customer: replied 11 months ago.
45$
Expert:  Isaac Franklin replied 11 months ago.

I understand. Looking for it now. Please standby

Expert:  Isaac Franklin replied 11 months ago.

Try this for me.

Take out battery, ram chips and power cord. link below will show you how.

https://support.lenovo.com/us/en/documents/pd100703

Hold down the power button for 30 seconds.

Put battery and charger back in and tell me if you have any lights, or if power button is working?

Customer: replied 11 months ago.
I can't do that! I know squat about this stuff.Please reimburse me. I'll take it to a shop. Can u do that? Please? Money is hard for me.
Expert:  Isaac Franklin replied 11 months ago.

You are more than welcome to request a refund. We understand.

Here is the link:

http://ww2.justanswer.com/help/how-can-i-request-refund-0

Good luck!

~Franklin