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techoflegend
techoflegend, Computer Repairer
Category: Laptop
Satisfied Customers: 1857
Experience:  Laptop service and support
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Toshiba 4k uktra satellite, cannot scan.

Customer Question

Toshiba 4k uktra satellite, cannot scan.
Submitted: 1 year ago.
Category: Laptop
Expert:  teccar replied 1 year ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?

Are we talking about a tv here and scanning channels ?

Customer: replied 1 year ago.
No. A to toshiba 4k computer
Expert:  teccar replied 1 year ago.

O.k then your question is in the wrong category

Just standby and I`ll see about having it changed

Expert:  techoflegend replied 1 year ago.

Hi! My name is ***** ***** I'm happy to help!

Is the scanner connected with a USB cable or wirelessly?

Customer: replied 1 year ago.
Wireless
Expert:  techoflegend replied 1 year ago.

What happens when you try to scan?

Customer: replied 1 year ago.
I can't find any scanner locator on my computer. It licates printing only. Have not found the word "scan" anywhere
Expert:  techoflegend replied 1 year ago.

What version of Windows is on your computer? What is the model of the printer?

Customer: replied 1 year ago.
Windows 8, printer is hp office jet 6600
Expert:  techoflegend replied 1 year ago.

Ok. Go to the 'tile' screen by clicking start. When you see all your tiles, start typing 'scan'. The first result should be a program called Windows Fax and Scan. Open this. When it is open, click on New Scan, then Preview. Does it tell you there are no scanners installed?

Customer: replied 1 year ago.
no scanner detected
Expert:  techoflegend replied 1 year ago.

Ok, click the link HERE and click the orange Download button next to full feature software and driver. Install this new driver, and hopefully it will install a scanner along with your printer.