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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My laptop has just recently started taking forever to

Customer Question

My laptop has just recently started taking forever to download web pages, etc.
Submitted: 11 months ago.
Category: Laptop
Expert:  John replied 11 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today.

Are you using IE for browsing web pages?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 11 months ago.
using IE and OS is Windows 8
Expert:  John replied 11 months ago.

What all web pages are open now other than this page also are you using a torrent downloading applications ?

Do you have any other web browser installed like Google chrome or Mozilla Firefox ?

Expert:  John replied 11 months ago.

Please answer my above questions so that i can help you better.

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 11 months ago.
This is the only browser window open.
I do have Chrome downloaded.
Expert:  John replied 11 months ago.

Could you please try opening web pages in chrome and see if that also has the same issue.

Let me know

Customer: replied 11 months ago.
same issue.
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  John replied 11 months ago.

To do remote support please click on this link http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=2fe73023-982d-456b-883d-30a333e9be04 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

Customer: replied 11 months ago.
Something just came up.....having to leave the office.
Will have to continue later.
Thank-you!
Expert:  John replied 11 months ago.

OK when will you be back and i am cancelling the remote support for the time being.

Expert:  John replied 11 months ago.

Checking to see whether you still need help.

Please let me know.

Sincerely,

John

Note:-To reply back to me use the reply box below.

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