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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My laptop has come up wit the message "Your PC needs

Customer Question

my laptop has come up wit the message "Your PC needs repair". I tried everything I can so far including the ADVANCED options and the Command Prompt. I then used several possible fixes from yiutube. Some were hopeful but none have worked. I do not have my poriginal disk. There appears to be a boot error or file missing. I tried a boot repair following instructions to the letter but nothing so far has worked
Submitted: 11 months ago.
Category: Laptop
Customer: replied 11 months ago.
I am using my desktop to communicate. The laptop is right here beside me
Customer: replied 11 months ago.
System Restor does not wotk. Going back to previous build does not work.
I am trying to avoid wiping the whole disk
Expert:  Louie replied 11 months ago.

Hi Brooke and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the laptop. Additionally, running what OS (Operating System) anbd version please.

Customer: replied 11 months ago.
My name is FRANK
Customer: replied 11 months ago.
ASUS SonicMASTER WINDOWS 10
Customer: replied 11 months ago.
Is this a chat box or can I go and work on something else
Expert:  Louie replied 11 months ago.

Sorry Frank as the system has provided a different name as may be seen HERE.

Still, is the laptop able to enter WinRE (Windows Recovery Environment) ?

Customer: replied 11 months ago.
I am not sure what thT IS BUT I CAN GET TOTHE SCREEN WHERE IT OFFERS (OOPS) three options ..... 1. Continue 2. Troubleshoot and 3 Turn off PC.The troubleshoot optiontakes me to a RESET option and Advanced option. The Advanced Options takes mt to a screen and oofers System Restor, System Image Recovery, Start up Repair, UEFI Firmware Settings, Start Up Settings and Command Prompt
Customer: replied 11 months ago.
sorry, but my wife has just called me and I need to go out for about a half hour to pick her up.
Can we restart tomorrow morning?
Expert:  Louie replied 11 months ago.

I understand and no prob.

Still when convenient, please check if able to select and run "Startup Repair" in the Advanced options?

Customer: replied 11 months ago.
I can do that but it does not work
Expert:  Louie replied 11 months ago.

After selecting "Startup Repair" , the screen does not show "Preparing Automatic Repair"? ...and then "Diagnosing your PC"?

Customer: replied 11 months ago.
I do get to where it asks for my name and a password ***** Ten it goes to Diagnosing PC then to Attempting Repairs. It then syas couldn't repair your PC
Customer: replied 11 months ago.
Sorry I must go now..... Again sorry
Expert:  Louie replied 11 months ago.

No prob; let's resume when able at your end.

Customer: replied 11 months ago.
hello. Are you there?
Customer: replied 11 months ago.
Is anyone there please
Expert:  Louie replied 11 months ago.

Hi again Frank,

Any updates?

Customer: replied 11 months ago.
Nothing has changed except that I am ready to work through the issue
Customer: replied 11 months ago.
The laptop screen right now is at the Advanced Options page and I have not begun any of the options
Customer: replied 11 months ago.
Are you actually there?? Are you working another issue with another client? Should I start again??
Customer: replied 11 months ago.
Hello Louie. Meaning no disrespect, but this very slow response is not adequate. I am left here in a vacuum waiting for responses. Any suggestions before I I go elsewhere or lose my mind
Customer: replied 11 months ago.
OK I will go to rate the expert and start all over again with someone else
Expert:  Louie replied 11 months ago.

Apologies Frank but Internet is very sluggish if at all.

Let me re-open the question by opting out.

Still good luck with the recovery.

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