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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 9766
Experience:  Computer Technician
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I have an Mac laptop that after I charged it it won't turn

Customer Question

I have an Mac laptop that after I charged it it won't turn on
JA: Just to clarify, what model of Mac are you using? And about how old is it?
Customer: Mac Air
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: Yes My last function was an update
JA: Anything else you want the computer expert to know before I connect you?
Customer: The laptop keyboard lights up but the screen is black
Submitted: 1 year ago.
Category: Laptop
Expert:  Randy Computer Tech replied 1 year ago.

Hi ,

My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.

Try these steps please.

>plug in the power cable. Press the Shift+Control+Option keys at the left side of the keyboard and the Power button, and hold them all down for a few seconds. Release all four buttons at the same time, and then press the Power button to turn the Mac on.

Expert:  Randy Computer Tech replied 1 year ago.

Did that work?

Let me know if it doesn't and we can try another solution.

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