Laptop

Laptop Questions? Ask a Laptop Technician for Answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

Laptop

My Lenovo Ideapad 100 suddenly wont boot. I get a message

Customer Question
"Default boot Device missing or...
My Lenovo Ideapad 100 suddenly wont boot. I get a message "Default boot Device missing or boot failed" and then it takes me to boot manager to select EFI PXE network but that doesnt help either. Is there a way i can fix this?
Submitted: 1 year ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 9 minutes by:
8/6/2016
Laptop technician: IT Miro, Computer Scientist replied 1 year ago
IT Miro
IT Miro, Computer Scientist
Category: Laptop
Satisfied Customers: 3,285
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
Verified

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

It seems that your Lenovo Ideapad 100 computer can no longer detect the hard disk for some reason; therefore, cannot boot to Windows. The hard disk might have failed or it could have been disconnected.

I suggest entering the BIOS and checking if the hard disk is detected there. To do that, follow these instructions:

1. Completely power off your Lenovo Ideapad 100 computer by pressing and holding down the power button for about 5 seconds

2. Once it has been powered off, wait for 10 seconds and then power it back on by pressing the power button

3. Immediately after pressing the power button, press and hold down the Fn key on the keyboard (located in the bottom left corner) and keep pressing the F1 key

4. It should then take you to the blue BIOS screen. You can then release the keys

In the BIOS screen, under the Information tab, check what it says for Hard Disk.

Let me know what you see.

Thanks,

IT Miro

Ask Your Own Laptop Question
Customer reply replied 1 year ago
Thanks Miro. Ive followed your instructions exactly but itis not taking me to any type of blue screen with an information tab. It's just doing the same thing as before - a black scrèn with a big blue box that says "Default Boot Device Missing or Boot Failed. Insert Recovery Media and Hit any Key. Then select 'boot manager' to choose a new boot device or to boot recovery media"
Laptop technician: IT Miro, Computer Scientist replied 1 year ago

In case Fn + F1 key combination didn't work, please try with the Fn + F2 key combination instead.

Ask Your Own Laptop Question
Customer reply replied 1 year ago
Thanks. That worked. For "Hard disk" it says "not detected"
Laptop technician: IT Miro, Computer Scientist replied 1 year ago

OK, the BIOS hardware detection only confirmed that the hard disk is not detected. Unfortunately, this usually means it is a hardware failure with the hard disk and it needs to be replaced; however, in some cases, you only need to disconnect the hard disk and reconnect it back.

To get to the hard disk, you need to unscrew several screws on the bottom and remove the bottom cover. You will then see the hard disk and other computer components. If you are comfortable doing that, you can give it a try and see if reconnecting the hard disk will help.

You can watch this video to see how to get to the hard disk:

https://www.youtube.com/watch?v=Kbhez1C3nec

However, if you are not comfortable doing that, then you can take the laptop to a computer repair shop. If the laptop is still under warranty, you can contact the Lenovo support or a Lenovo authorized service centre and report the problem. They will replace the hard disk for you, but the data stored on the current hard disk is, unfortunately, lost. I am sorry to report the bad news.

If you have further questions, let me know.

Regards,

IT Miro

Ask Your Own Laptop Question
Laptop technician: IT Miro, Computer Scientist replied 1 year ago

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

If you don't require further assistance, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.

Thanks,
IT Miro

Ask Your Own Laptop Question
Laptop technician: IT Miro, Computer Scientist replied 1 year ago

Hello again!

Several days have passed since we last communicated, and you haven't replied to my last message, so I am wondering if you still require assistance with the hard disk issue.

Let me know by sending me a reply below.

Thanks,
IT Miro

Ask Your Own Laptop Question
Laptop technician: IT Miro, Computer Scientist replied 1 year ago

Hello!

Let me know if you were able to receive my messages.

Ask Your Own Laptop Question
Ask IT Miro Your Own Question
IT Miro
IT Miro
IT Miro, Computer Scientist
Category: Laptop
Satisfied Customers: 3,285
3,285 Satisfied Customers
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional

IT Miro is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

364 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Byron

Byron

PC Support Tech

318 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

314 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

Shefin

Shefin

Laptop Support Specialist

310 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

IT Miro

IT Miro

Computer Scientist

3,285 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
Laptop stuck on innovation screen, I don't have recovery
laptop stuck on innovation screen, I don't have recovery disk. Tried trouble shooting it said to go to refresh BUT I don't have that option. … read more
Moses C
Moses C
Bsc
330 satisfied customers
Only you have helped me a few timers in the past with
For ***** ***** OnlyJason you have helped me a few timers in the past with concern that my ex husband had remotely hacked into my computer or downloaded a keystroke tracker. You didn't find anything, … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
IT Question. I would like to use my external speakers for
IT Question. I would like to use my external speakers for music purposes on my surface pro. I don't know how to set these speakers up as default when the laptop is docked. Judy Mahaffey… read more
Mr.Med
Mr.Med
939 satisfied customers
My curser freezes on my home page. most of the day yesterday
Second opinion] My curser freezes on my home page . most of the day yesterday a tech helped but my curser froze up after the disconnectec… read more
Donna French
Donna French
Bachelor of Science
36 satisfied customers
I have a Toshiba Satellite Pro lap top and an IPhone 6 and I
I have a Toshiba Satellite Pro lap top and an IPhone 6 and I want to get the photos from the iPhone into the lap top. … read more
IT Miro
IT Miro
Computer Scientist
3,285 satisfied customers
Battery is not charging. I thought it was a problem with the
Hi Pearl. My name is***** battery is not charging. I thought it was a problem with the battery and bought a new one from you. I can run computer through power but the white light flickers for a moment… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I have a intel next book and my screen will not show
I have a intel next book and my screen will not show anything … read more
Moses C
Moses C
Bsc
330 satisfied customers
Picture will not come on. It's not my laptop. My television.
Picture will not come on JA: What Operating System (OS) are you running on your laptop? Customer: It's not my laptop. My television JA: Does your laptop make any noise when rebooted? Are any of the LE… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Toshiba DVD player (old) A 42Y 2987 PU 6200. I dont
I have a Toshiba DVD player (old) A 42Y 2987 PU 6200 … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I bought a new Toshiba on the internet through Amazon a few
I bought a new Toshiba on the internet through Amazon a few months ago. … read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
I have a Lenovo Ideapad p400 and have an error code
I have a Lenovo Ideapad p400 and have an error code W1GBV6ZSP-3NL8FA. I believe it is a short shelf test code … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I bought an asus m32bf-bs01, a lot of problems, no help from
I bought an asus m32bf-bs01, a lot of problems, no help from Best Buy, warranty since day of purchase November 4. 2017 … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a screen on my laptop that says "automatic repair.
I have a screen on my laptop that says "automatic repair. Your PC did not start correctly. Press restart to fix the problem." Have tried this many times. Help! … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
This is overton we got cut off. Hppro N5Y749ua#ABA. I have
I have tried to restart I have removed the batter and reinstalled ihave hit F2 … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Acer 3 laptop has no bootable device. Windows 10. Brand new,
brand new, then set up and used once, then second time I turned it on, it says no bootable device. It was a gift, windows was installed, did not receive an installation disc … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My system does not seem to power up? It's a acer 17" laptop.
Hi my system does not seem to power up? JA: What device is not powering up? Customer: It's a acer 17" laptop JA: What Operating System (OS) are you running on your 17? Customer: I'm not sure JA: Does … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Some keyz not orkiing. Tosiba satellite. Using touch mode.
Some keyz not orkiing JA: What's the brand and model of your product? Customer: tosiba satellite JA: What have you tried so far with your Toshiba product? Customer: using touch mode JA: Anything else … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I would like to have a tune-up on my computer. Also, I
I would like to have a tune-up on my computer. Also, I recently reset my computer, and I would like to know which of the removed aps should be reinstalled. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x