Laptop

Laptop Questions? Ask a Laptop Technician for Answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

Laptop

Have had my laptop into HP dealer twice recently. It would

Customer Question
Have had my laptop into...
Have had my laptop into HP dealer twice recently. It would not boot up and only powered up occasionally. Was told (and I got a new battery) that did not help. The second time they rewired took the laptop apart and replaced the cable connecting to the motherboard.
It did power up a few times after I got it home, but now only if I shut it off, take out the battery, press any key, put the battery back in and turn it on. After about 3 or 4 tries it does power up and works good until it goes to sleep mode or I shut it off and then I have to do it all over again to get to boot up. I can tell when it is not going to work when the light on the caps lock stays on. Love my laptop but ready to change brands. Hope you can help.
Submitted: 1 year ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 3 minutes by:
7/27/2016
Laptop technician: michelleclive, Computer Support Specialist replied 1 year ago
michelleclive
michelleclive, Computer Support Specialist
Category: Laptop
Satisfied Customers: 5,744
Experience: Notebook and Handhelp support expertise
Verified

Hi Jervin my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Turn off the laptop and wait for 2 mins after that power on and tap on the F2 key to get into the bios screen let me know if it stays on the bios screen or not.

Ask Your Own Laptop Question
Laptop technician: Sandy, Computer Enthusiast replied 1 year ago
Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6,430
Experience: B. Tech, 10+ years of experience
Verified

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

Please turn off the laptop. Disconnect power cord.

Take out the battery.

And then connect power cord only and not the battery.

Restart the computer.

And check if it works fine or not.

Turn it off and try to restart it without battery and tell me about its outcome. Thank you.

Ask Your Own Laptop Question
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 365
365 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

365 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Byron

Byron

PC Support Tech

318 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

314 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

Shefin

Shefin

Laptop Support Specialist

310 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

IT Miro

IT Miro

Computer Scientist

199 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
Laptop stuck on innovation screen, I don't have recovery
laptop stuck on innovation screen, I don't have recovery disk. Tried trouble shooting it said to go to refresh BUT I don't have that option. … read more
Moses C
Moses C
Bsc
330 satisfied customers
Only you have helped me a few timers in the past with
For ***** ***** OnlyJason you have helped me a few timers in the past with concern that my ex husband had remotely hacked into my computer or downloaded a keystroke tracker. You didn't find anything, … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
Battery is not charging. I thought it was a problem with the
Hi Pearl. My name is***** battery is not charging. I thought it was a problem with the battery and bought a new one from you. I can run computer through power but the white light flickers for a moment… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I have a Toshiba Satellite Pro lap top and an IPhone 6 and I
I have a Toshiba Satellite Pro lap top and an IPhone 6 and I want to get the photos from the iPhone into the lap top. … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
199 satisfied customers
I have a intel next book and my screen will not show
I have a intel next book and my screen will not show anything … read more
Moses C
Moses C
Bsc
330 satisfied customers
I bought an asus m32bf-bs01, a lot of problems, no help from
I bought an asus m32bf-bs01, a lot of problems, no help from Best Buy, warranty since day of purchase November 4. 2017 … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a Lenovo Ideapad p400 and have an error code
I have a Lenovo Ideapad p400 and have an error code W1GBV6ZSP-3NL8FA. I believe it is a short shelf test code … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I bought a new Toshiba on the internet through Amazon a few
I bought a new Toshiba on the internet through Amazon a few months ago. … read more
Kris R
Kris R
IT Manager
Computing
2,596 satisfied customers
This is overton we got cut off. Hppro N5Y749ua#ABA. I have
I have tried to restart I have removed the batter and reinstalled ihave hit F2 … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Acer 3 laptop has no bootable device. Windows 10. Brand new,
brand new, then set up and used once, then second time I turned it on, it says no bootable device. It was a gift, windows was installed, did not receive an installation disc … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a screen on my laptop that says "automatic repair.
I have a screen on my laptop that says "automatic repair. Your PC did not start correctly. Press restart to fix the problem." Have tried this many times. Help! … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Some keyz not orkiing. Tosiba satellite. Using touch mode.
Some keyz not orkiing JA: What's the brand and model of your product? Customer: tosiba satellite JA: What have you tried so far with your Toshiba product? Customer: using touch mode JA: Anything else … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My system does not seem to power up? It's a acer 17" laptop.
Hi my system does not seem to power up? JA: What device is not powering up? Customer: It's a acer 17" laptop JA: What Operating System (OS) are you running on your 17? Customer: I'm not sure JA: Does … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I would like to have a tune-up on my computer. Also, I
I would like to have a tune-up on my computer. Also, I recently reset my computer, and I would like to know which of the removed aps should be reinstalled. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
I can not connect to my wireless printer. I have a Verizon
I have a Verizon jetpack and the only light is the wireless light which is blinking. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
136 satisfied customers
Says windows error recovery. Hp probook65606. For 2 days I
for 2 days I tried to install roku. I contacted them and this is what happen … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My curser freezes at home page. Toshiba pscblu066003. I may
My curser freezes at home page JA: What's the brand/model and Operating System (OS) of your laptop? Customer: Toshiba pscblu066003 JA: What have you tried so far with your PSCBLU066003? Have you insta… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
960 satisfied customers
I have a lenovo y520-151kbn and it is stuck on "preparing
i have a lenovo y520-151kbn and it is stuck on "preparing automatic repair" it has had this message up for the 24 hours. What is the resolution? … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x