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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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This is the 2nd time i have my cooling system has gone oyt

Customer Question

This is the 2nd time i have my cooling system has gone oyt it is only 2 yrs old
JA: How long has this been going on?
Customer: the sec time it just started
JA: What troubleshooting have you tried?
Customer: none i don,t have a lot of money to keep doing this
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 1 year ago.
Category: Laptop
Expert:  Dan replied 1 year ago.

Hello and thank you for your question. I look forward to assisting you today. Can you give me a little history please? Are you referring to the cooling fan, and if so, did you have it replaced before?

Customer: replied 1 year ago.
the cooling fan. Yes about 1 yr ago
Customer: replied 1 year ago.
how much for you to do this
Expert:  Dan replied 1 year ago.

Okay thank you. We are only an online tech support service and provide no hands on repair. Cooling fans rarely need replacing? Was yours replaced or just repaired?

Customer: replied 1 year ago.
they said replaced
Expert:  Dan replied 1 year ago.

Are you sure it has failed again?

Customer: replied 1 year ago.
the screen come up and saysproblem with the cooling system
Expert:  Dan replied 1 year ago.

Have you checked the air intake vents? Try blowing them out with a can of compressed air to clear them out. That may be all that is needed?

Customer: replied 1 year ago.
the fan dosent come on and blow like it use to the computer gets and shuts down
Expert:  Dan replied 1 year ago.

How old is your computer?

Customer: replied 1 year ago.
2 yrs old
Expert:  Dan replied 1 year ago.

I am surprised you are having that much of a problem with the fan on that new of a computer? You may be able to remove the bottom yourself to check the fan if you want to give that a try?

Customer: replied 1 year ago.
ok thank you
Expert:  Dan replied 1 year ago.

If you are going to give that a try, give me the model number and I will try to locate the instructions for you.

Customer: replied 1 year ago.
where is the number located at
Expert:  Dan replied 1 year ago.

Possibly on the bottom?

Customer: replied 1 year ago.
no my computer is getting hot so it well shut down soon how do i get you back
Expert:  Dan replied 1 year ago.

Bookmark this page.

Customer: replied 1 year ago.
how you dothat
Expert:  Dan replied 1 year ago.

What browser are you using?

Expert:  Dan replied 1 year ago.

Just checking back to see if you were able to locate the model number? Let me know please and I would be happy to continue working with you.

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