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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 359
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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How do I reset password

Customer Question

how do I reset password ***** laptop
Submitted: 1 year ago.
Category: Laptop
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question.

Can you tell me what brand of laptop you're using and

which Windows you have. Windows XP, Vista, 7, 8, or 10?

Customer: replied 1 year ago.
windows 8 Toshiba
Expert:  Byron replied 1 year ago.

Thank you. On the sign in screen does it show your user name and an email address?

Customer: replied 1 year ago.
HOW CAN YOU GET ON LAPTOP IF I CANNOT
Expert:  Byron replied 1 year ago.

Ignore the pop up. It comes from the system and the system doesn't know you can't log in to your laptop.

On the sign in screen does it show your user name and an email address?

Customer: replied 1 year ago.
IT SHOWS EMAIL ADDRESS
Expert:  Byron replied 1 year ago.

That's a good sign. Please tell me the email address. With that we should be able to reset the password.

Customer: replied 1 year ago.
THEN BELOW IS PASSWORD
Customer: replied 1 year ago.
Expert:  Byron replied 1 year ago.

Thank you. Let me check some things.

Expert:  Byron replied 1 year ago.

I'll need a little more information. Can you tell me the last

4 digits of your phone number ending in 85

and are you able to receive calls and/or texts at that number?

Expert:  Byron replied 1 year ago.

Are you getting email at charter.net on another computer

or a cell phone or tablet at this time?

Customer: replied 1 year ago.
are you there
Expert:  Byron replied 1 year ago.

Yes. An email was just sent to your charter account from Microsoft

Please open the email and send me the reset code inside.