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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 9794
Experience:  Computer Technician
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My Lenovo Laptop B560 has lost it's ability to play sound on

Customer Question

My Lenovo Laptop B560 has lost it's ability to play sound on DVD's. How can I fix that?
Submitted: 1 year ago.
Category: Laptop
Expert:  Randy Computer Tech replied 1 year ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Does the sound work when playing a music file?

Customer: replied 1 year ago.
No
Expert:  Randy Computer Tech replied 1 year ago.

okay, which version of windows operating system are you running on the lenovo? 10,8,7, etc...

Customer: replied 1 year ago.
7
Expert:  Randy Computer Tech replied 1 year ago.

okay, thank you.

Try using the Microsoft Sound Troubleshooter

  1. Click Start , and then click Control Panel.

  2. Under System and Security, click Find and fix problems.

  3. The Troubleshoot computer problems page opens. Under Hardware and Sound, click Troubleshoot audio playback.

  4. The Playing audio troubleshooting page displays. Click Next to continue.

    Figure : Playing Audio troubleshooter

  5. Wait while the troubleshooter checks the computer for problems.

  6. Let me know if it works please.

Expert:  Randy Computer Tech replied 1 year ago.

did that work for you?