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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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Toshiba texts went to black screen with arrow only during a

Customer Question

Toshiba texts went to black screen with arrow only during a system recovery when power went out...can not get to anything but black screen...got it to a safe mode screen by pressing F8 and shift and power at the same time, but it's a dos like screen not a Windows screen...help please
Submitted: 1 year ago.
Category: Laptop
Expert:  Sandy replied 1 year ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

Please try to restart system recovery once again.

Are you using a command at startup or recovery disc to initiate recovery process?

Customer: replied 1 year ago.
No recovery disk available
Expert:  Sandy replied 1 year ago.

What operating system is installed on the laptop? Windows 7/8 or 10 or other.