How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
22727371
Type Your Laptop Question Here...
Md. Sadique is online now
A new question is answered every 9 seconds

My satellite C655-S5212 will not completely restart. It has

Customer Question

my satellite C655-S5212 will not completely restart. It has been upgraded to windows 10. it goes through the motions to the TA DAH Startup music and theh sits with a half lit blank screen
Submitted: 1 year ago.
Category: Laptop
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

Please tell me if you can see the desktop and click on the icons?

Let me know,
IT Miro

Customer: replied 1 year ago.
No
Expert:  IT Miro replied 1 year ago.

Hello!

It looks like Windows 10 upgrade didn't go well. There is a way to access the repair options and repair the Windows 10 installation.

Please restart your computer and let me know if it first shows you the logon screen (where you need to select your account and type the password), or you are automatically taken to desktop with blank screen?

Expert:  IT Miro replied 1 year ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Related Laptop Questions