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Josh
Josh, Computer Enthusiast
Category: Laptop
Satisfied Customers: 19916
Experience:  Laptop expert
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I purchased bluetooth headphones and my laptop cannot find

Customer Question

I purchased bluetooth headphones and my laptop cannot find the device
Submitted: 1 year ago.
Category: Laptop
Expert:  Josh replied 1 year ago.

Hi Rita,

What is the make/model of your computer and bluetooth headphone?

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Josh replied 1 year ago.

What is the make/model of your computer and bluetooth headphone?

Customer: replied 1 year ago.
toshiba satellit, headphones are g-cord GC-H070
Customer: replied 1 year ago.
hello
Customer: replied 1 year ago.
are you there?
Customer: replied 1 year ago.
why aren't you answering me?
Expert:  Josh replied 1 year ago.

Yes, I am here.

Please allow more than a minute for a reply.

Expert:  Josh replied 1 year ago.

Which model Satellite do you have?

Customer: replied 1 year ago.
L855-S5405 it has windows 8
Expert:  Josh replied 1 year ago.

On the Start screen type Add Device.
2. Select Settings on the right menu and select Add Device

3. A list of Bluetooth devices will then appear. If not click on Devices and Add a device

4. Select the Bluetooth device you wish to connect.
5. Click yes on both devices to compare the passcodes

6. The computer now should be connected to the other Bluetooth device.

Customer: replied 1 year ago.
headphones are version 4.0 and says I need wireless 3.0 or higherI tried all that, and it says no devices found. The headphones are turned on and are in 'pairing' mode
Customer: replied 1 year ago.
are you still there?
Customer: replied 1 year ago.
I have to leave, can we do this later? How do we reconnect?
Customer: replied 1 year ago.
this is not a speedy service its taking too long an I have to leave
Expert:  Josh replied 1 year ago.

Yes, please come back here later when you are ready.

Customer: replied 1 year ago.
can you give me the link for 'here'
Expert:  Josh replied 1 year ago.

Sure, go back to justanswer.com then click on My Questions and it will bring you here.

Customer: replied 1 year ago.
thanks
Expert:  Josh replied 1 year ago.

You're welcome

Expert:  Josh replied 1 year ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 1 year ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.