Laptop

Laptop Questions? Ask a Laptop Technician for Answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

Laptop

My Acer chromebook is getting the sign Chrome OS is missing

Customer Question
Hi my Acer chromebook is...
Hi my Acer chromebook is getting the sign Chrome OS is missing or damaged
I have tried to use the USB stick still I am not able to recover
Submitted: 1 year ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 3 minutes by:
7/13/2016
Laptop technician: Dan, Computer Support Specialist replied 1 year ago
Dan
Dan, Computer Support Specialist
Category: Laptop
Satisfied Customers: 2,194
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. I presume you have the recovery app installed on the USB drive, is that correct?

Ask Your Own Laptop Question
Laptop technician: Dan, Computer Support Specialist replied 1 year ago

Okay good. Did you restart your laptop in recovery mode?

Ask Your Own Laptop Question
Laptop technician: Dan, Computer Support Specialist replied 1 year ago

Remote assistance will not be available to you since you are unable to start the affected laptop.

Ask Your Own Laptop Question
Laptop technician: Dan, Computer Support Specialist replied 1 year ago

I can instruct you in starting recovery mode if you are unsure how to proceed?

Ask Your Own Laptop Question
Laptop technician: Dan, Computer Support Specialist replied 1 year ago

Still with me?

Ask Your Own Laptop Question
Customer reply replied 1 year ago
I tried to but it will not reboot
Laptop technician: Dan, Computer Support Specialist replied 1 year ago

If you have a Chromebook with a keyboard, press and hold Esc + Refresh keys, then press Power Power. Let go of Power, then let go of the other keys. Is this how you tried to restart?

Ask Your Own Laptop Question
Customer reply replied 1 year ago
I m on the computer
Customer reply replied 1 year ago
On. My email
Laptop technician: Dan, Computer Support Specialist replied 1 year ago

You are on the Chromebook?

Ask Your Own Laptop Question
Customer reply replied 1 year ago
Please go to my emai
Laptop technician: Dan, Computer Support Specialist replied 1 year ago

I cannot send emails directly to you if that is what you are asking?

Ask Your Own Laptop Question
Customer reply replied 1 year ago
I did what you asked but it is say to remove the USB but whem I do it is again says os missing
Laptop technician: Dan, Computer Support Specialist replied 1 year ago

Correct. Do not have the USB drive plugged in until it asks for it. Restart again using the above instructions then follow the on screen instructions after that.

Ask Your Own Laptop Question
Customer reply replied 1 year ago
it is a another computer
Laptop technician: Dan, Computer Support Specialist replied 1 year ago

What is on another computer?

Ask Your Own Laptop Question
Customer reply replied 1 year ago
can you remotely connect to this computer so I can show you on the cam
Laptop technician: Dan, Computer Support Specialist replied 1 year ago

Well I could except for two problems. One is when you requested Premium Service, your payment failed. That you can try again as it may just have been a glitch? The other problem is, connecting to the computer you are using now wouldn't allow me access to the Chromebook unless you are trying to show me something else?

Ask Your Own Laptop Question
Customer reply replied 1 year ago
You can see the chromebook on the cam
Laptop technician: Dan, Computer Support Specialist replied 1 year ago

Okay. I will open the Premium Service offer to you again. Just accept it and I will setup a remote session.

Ask Your Own Laptop Question
Laptop technician: Dan, Computer Support Specialist replied 1 year ago

Did you get the Premium offer?

Ask Your Own Laptop Question
Customer reply replied 1 year ago
I m not interested
Laptop technician: Dan, Computer Support Specialist replied 1 year ago

I can still try to walk you through the process without the remote service if you like?

Ask Your Own Laptop Question
Laptop technician: Dan, Computer Support Specialist replied 1 year ago

You have to make sure you have the Chromebook restore app installed on the USB drive. If you don't know for sure, I can assist you with downloading it again. After you have that installed, then follow the above instructions again and that should restore your Chromebook.

Ask Your Own Laptop Question
Ask Dan Your Own Question
Dan
Dan
Dan, Computer Support Specialist
Category: Laptop
Satisfied Customers: 2,194
2,194 Satisfied Customers
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.

Dan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

364 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Byron

Byron

PC Support Tech

318 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

314 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

Shefin

Shefin

Laptop Support Specialist

310 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

IT Miro

IT Miro

Computer Scientist

199 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
I need to get a "Companion Diskette" for a Toshiba 4005CDS,
I need to get a "Companion Diskette" for a Toshiba 4005CDS, or send the required files to***@******.*** … read more
Chris Lindsey
Chris Lindsey
IT University
154 satisfied customers
I have a problem with what appears to be my cursor. After
I have a problem with what appears to be my cursor. After about 15 minutes I see multiple cursors, then the cursor takes over the computer. I have rebooted … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Dropped an ASUS Vivo laptop onto a hard table (from height
Dropped an ASUS Vivo laptop onto a hard table (from height of less than 2 inches). No signs of damage, but the fan is humming audibly. It's brand-new. How sensitive is it to impact damage?… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
29 satisfied customers
I turned on the laptop this morning and noticed the VOLUME
I turned on the laptop this morning and noticed the VOLUME icon was not on the Tool Bar. I clicked to show the Hidden Icons and did not see it. I did see the red Realtek HD Audio Manage icon and dragg… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
I have a gigaware usb to serial adapter that I was using on
I have a gigaware usb to serial adapter that I was using on my laptop with windows 7, and I now have a new laptop with windows 10 and I am having no luck installing it. can you help? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I have a TV model 40L247OUC and I was given a BOSE bluetooth
I have a TV model 40L247OUC and I was given a BOSE bluetooth speaker will it work … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Keys don't always work unless typed a few times. combo keys
keys don't always work unless typed a few times. combo keys like ctrl-alt-del don't work, etc. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
968 satisfied customers
My screen is 3 paines. C655-s5504 with wins 10. No have
my screen is 3 paines JA: What's the brand/model and Operating System (OS) of your laptop? Customer: c655-s5504 with wins 10 JA: What have you tried so far with your laptop? Have you installed any upd… read more
Sheri
Sheri
Bachelor\u0027s Degree
94 satisfied customers
I have a hp laptop model 15-1387wm, when I turn it on it
I have a hp laptop model 15-1387wm, when I turn it on it says inaccessible boot drive … read more
ChrisC
ChrisC
PC Technician
Associate Degree
660 satisfied customers
My screen will turn on/off intermittently. It will work for
My screen will turn on/off intermittently. It will work for about 30 seconds, flash on and off, then turn off for an hour. Then randomly turn back on/off. It boots fine. I am currently using it with a… read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
I have had my laptop since 2011. It is windows 7 and I love
Hi, I have had my laptop since 2011. It is windows 7 and I love it but am having an issue with the screen. It changes color and if I move the screen it will clearup. It turns pink and fuzzy. … read more
Mr.Med
Mr.Med
942 satisfied customers
I had a stroke and I forgot my password. I have a Satellite
I had a stroke and I forgot my password ***** I have a Satellite C55t-A5123. I got it about 4 year's ago for my daughter who needed it for high school . Shortly thereafter she moved to Washington stat… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have forgotten my password for my ASUS notebook and I have
I have forgotten my password ***** my ASUS notebook and I have been unable to reset it. Can you help me? … read more
Elgin Vega
Elgin Vega
Science Bachellor
104 satisfied customers
My 2010 Toshiba Qosmio laptop got smashed hard between a
My 2010 Toshiba Qosmio laptop got smashed hard between a heavy suitcase and a compartment door. I have 2 questions:1) even if everything works fine, is it possible that some internal component of the … read more
Chris Lindsey
Chris Lindsey
IT University
154 satisfied customers
My TV set is not working. Toshiba 9mis old. Remote not
my TV set is not working JA: What's the brand and model number of your TV? How old is it? Customer: Toshiba 9mis old JA: Does the TV menu work? Do you have the same problem on all sources/inputs? Cust… read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
I WANT TO CHANGE OWNERSHIP OF NEW COMPUTER/ WHERE DO I FIND
NO, BUT I BOUGHT IT FOR MY MOM AND PUT ALL OF HER INFO IN, SO FACEBOOK GMAIL ETC AUTOMATICALLY BRINGS UP HER INFO. I TOOK IT BACK CAUSE SHE CANT USE I SO I WANT TO REGISTER IN MY NAME AND INFORMATION … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
37 satisfied customers
I forgot my HP laptop's password and cannot open it. It is
I forgot my HP laptop's password ***** cannot open it. … read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
Laptop stuck on innovation screen, I don't have recovery
laptop stuck on innovation screen, I don't have recovery disk. Tried trouble shooting it said to go to refresh BUT I don't have that option. … read more
Moses C
Moses C
Bsc
332 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x