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I can not use my PIN to sign in as I can not use the block

Customer Question
as it does not change...
I can not use my PIN to sign in as I can not use the block as it does not change colour
JA: How long has this been going on?
Customer: just in the last hour
JA: What troubleshooting have you tried?
Customer: None as I can not use my laptop and I have not been able to discover a answer on Google. Help!
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Toshiba Pro and Windows 10
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Thank you not at this stage.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Laptop Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: Laptop
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Answered in 7 minutes by:
7/9/2016
Laptop technician: Sandy, Computer Enthusiast replied 1 year ago
Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6,438
Experience: B. Tech, 10+ years of experience
Verified

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

Is your laptop asking you to enter the password ***** your email account at the login screen?

What email account is being shown there? Hotmail or other.

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Customer reply replied 1 year ago
No I can not sign in using aPIN
Customer reply replied 1 year ago
Thundrbird
Laptop technician: Sandy, Computer Enthusiast replied 1 year ago

Please explain the issue a little bit more. May I ask you about this Pin?

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Laptop technician: Sandy, Computer Enthusiast replied 1 year ago

Are you working with me using the same computer? If yes,

May I connect with you remotely (over secure network session) to check/fix the issue directly?

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Customer reply replied 1 year ago
I have solved problem cancel your work thank you
Laptop technician: Sandy, Computer Enthusiast replied 1 year ago

Okay, Thank you, ***** *****

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Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
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